Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01335259 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BAPTIST HOSPITAL PENSACOLA — 123 BAPTIST WAY, Pensacola FL, 32503

Jan 9, 2026 → Jan 22, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✓ SLA Met (5 biz days early)
Active: 9 biz days
🕐 Clock stopped: Completed (Jan 23, 2026)
▶ Clock Running
Status: Created
Jan 9 → Jan 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
8d
▶ Clock Running
Status: Assigned
Jan 9 → Jan 22, 2026
8 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 22 → Jan 23, 2026
1 business day (counted)
Running total: 9 of ? biz days used
Created: Jan 9, 2026 Completed: Jan 23, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 9 → Jan 9 Created ▶ Running 0 0
Jan 9 → Jan 22 Assigned ▶ Running 8 8
Jan 22 → Jan 23 Tech On Site ▶ Running 1 9
Coordinators 9.1d
Field Work 0.1d
Billing 0.5d
✓ SLA Met
Coordinators
9.1 days
Over SLA
Field Work
0.1 days
Billing
0.5 days
Created: Jan 9, 2026 Due: Jan 31, 2026 Completed: Jan 23, 2026 (8 days early)
📅
9.1 days Total Age
⏱️
8.8d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
9.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 54 days old
🚨
Primary Delay 8.8 days stuck in "Assigned"
⏱️
Total Delay 9.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
8.8d / 0.5d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Completed pm service, checked all functions, no issues found
🔍 Technician Findings
PM service due
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Birthing

Timeline

📋
Work Order Created Jan 9, 10:21 AM
Work Order: WO-01335259
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Jan 9, 12:35 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 13m
⚠️ 9.0 business days
👷
Technician Assigned by Brandi Alvarez Jan 22, 3:22 PM
Technician: Kevin Cogdill
🔧
Status: Tech On Site by Kevin Cogdill Jan 22, 6:35 PM
From: Assigned
To: Tech On Site
Duration in Previous: 13d 6h
⏱️
▶
2 3x Labor Added Jan 22, 7:19 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Kevin Cogdill
From: Tech On Site
To: Completed
Duration in Previous: 47m
🏁
Status: Closed by Kevin Cogdill Jan 22, 7:26 PM
From: Completed
To: Closed
Duration in Previous: 3m
⏳ 2.6 business days
📄
Status: Ready to Bill by Hannah Shaw Jan 26, 1:15 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 17h
📨
▶
2 Status: Invoice Pending Jan 26, 4:56 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created Jan 27, 9:00 AM
Invoice Number: SM-252274

Bottlenecks

Assigned
Duration: 8.8 business days (threshold: 4.0 business hours)
Exceeded by 8.3 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Kevin Cogdill
Scheduled
N/A
Created
Jan 9, 10:21 AM
Invoice #
SM-252274

Work Details (3)

Name Type Status Qty Amount Date
WL-03075874 Labor Open 1 $0.00 Jan 22, 7:19 PM
WL-03075875 Labor Open 0.5 $0.00 Jan 22, 7:19 PM
WL-03075876 Expenses Open 1 $0.00 Jan 22, 7:19 PM

Details