Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01335262 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BAPTIST HOSPITAL PENSACOLA — 123 BAPTIST WAY, Pensacola FL, 32503

Jan 9, 2026 → Jan 27, 2026

✅ Completed

PSM

SLA Clock

Last business day of January 2026 · Target: Jan 30, 2026

✓ SLA Met (3 biz days early)

Active: 11 biz days

🕐 Clock stopped: Completed (Jan 27, 2026)

▶ Clock Running

Status: Created

Jan 9 → Jan 9, 2026

0 business days (counted)

Running total: 0 of ? biz days used

11d

▶ Clock Running

Status: Assigned

Jan 9 → Jan 27, 2026

11 business days (counted)

Running total: 11 of ? biz days used

▶ Clock Running

Status: Tech On Site

Jan 27 → Jan 27, 2026

0 business days (counted)

Running total: 11 of ? biz days used

Created: Jan 9, 2026 Completed: Jan 27, 2026

Show SLA Clock Detail (3 periods)

Period	Status	Clock	Biz Days	Running Total
Jan 9 → Jan 9	Created	▶ Running	0	0
Jan 9 → Jan 27	Assigned	▶ Running	11	11
Jan 27 → Jan 27	Tech On Site	▶ Running	0	11

Coordinators 12.1d

Field Work 0.1d

Billing 0.2d

✓ SLA Met

Coordinators
12.1 days
Over SLA

Field Work
0.1 days

Billing
0.2 days

Created: Jan 9, 2026 Due: Jan 31, 2026 Completed: Jan 27, 2026 (4 days early)

📅

12.0 days Total Age

⏱️

11.8d in Assigned Longest Stage

🔄

7 transitions Status Changes

⚠️

12.4d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

5 lines Work Details

🚩

3 visits On-Site Trips

👤

Self-Scheduled Scheduling

🚩

3 On-Site Visits

3 on-site visits — why were multiple trips needed?

👤 Self-scheduled by Kevin Cogdill — scheduling delays attributed to technician, not coordinators

Visit 1 Jan 9, 2026

Visit 2 Jan 22, 2026

Visit 3 Jan 27, 2026

AI Analysis

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Generating AI analysis...

Completed with significant delays

Invoiced • 54 days old

🚨

Primary Delay 11.8 days stuck in "Assigned"

⏱️

Total Delay 12.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Ready for Scheduling

0.3d / 1.0d SLA

Assigned

11.8d / 0.5d SLA

Tech On Site

0.0d / 1.0d SLA

Completed

0.0d / 1.0d SLA

Closed

2.1d / 1.0d SLA

Ready to Bill

0.2d / 1.0d SLA

Invoice Pending

0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        1.9.26 CNL
1.22.26 CNL
1.27.26 PM Service
PT occupied/not available 1-22-26, KC, Completed pm service, checked all functions, no issues found                    

🔍 Technician Findings

                        PM service due                    

⚠️ Problem Description

                        Preventive Maintenance                    

📄 Description

                        Affinity P3700 Bed, Birthing                    

Timeline

📋

Work Order Created Jan 9, 10:21 AM

Work Order: WO-01335262

Type: Preventive Maintenance

Priority: PSM

⏱️

Labor Added Jan 9, 12:13 PM

Type: Labor

Status: Open

Qty: 0.25

👷

▶

2 Technician Assigned Jan 9, 12:35 PM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Abby Jinerson

From: Ready for Scheduling

To: Assigned

Duration in Previous: 2h 13m

⚠️ 9.0 business days

⏱️

Labor Added Jan 22, 7:13 PM

Type: Labor

Status: Open

Qty: 1

⏳ 3.6 business days

👷

Technician Assigned by Brandi Alvarez Jan 27, 3:00 PM

Technician: Kevin Cogdill

🔧

Status: Tech On Site by Kevin Cogdill Jan 27, 5:54 PM

From: Assigned

To: Tech On Site

Duration in Previous: 18d 5h

⏱️

3x Labor Added Jan 27, 6:03 PM

Type: Labor, Expenses

Status: Open

Qty: 1, 0.25

✔️

▶

2 Status: Completed Jan 27, 6:14 PM

Status: Completed → Status: Closed

🏁

Status: Closed by Kevin Cogdill

From: Completed

To: Closed

Duration in Previous: 4m

⏳ 2.7 business days

📄

Status: Ready to Bill by Hannah Shaw Jan 29, 12:16 PM

From: Closed

To: Ready to Bill

Duration in Previous: 1d 17h

📨

▶

2 Status: Invoice Pending Jan 29, 1:57 PM

Status: Invoice Pending → Status: Invoiced

💰

Status: Invoiced by Hannah Shaw

From: Invoice Pending

To: Invoiced

Duration in Previous: 1m

⏳ 2.0 business days

🧾

Invoice Created Feb 1, 1:34 PM

Invoice Number: SM-252539

Bottlenecks

Assigned

Duration: 11.8 business days (threshold: 4.0 business hours)

Exceeded by 11.3 business days

Closed

Duration: 2.1 business days (threshold: 1.0 business days)

Exceeded by 1.1 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PSM

Type

Preventive Maintenance

Branch

N/A

Technician

Kevin Cogdill

Scheduled

N/A

Created

Jan 9, 10:21 AM

Invoice #

SM-252539

Work Details (5)

Name	Type	Status	Qty	Amount	Date
WL-03059472	Labor	Open	0.25	$0.00	Jan 9, 12:13 PM
WL-03075866	Labor	Open	1	$0.00	Jan 22, 7:13 PM
WL-03080627	Labor	Open	1	$0.00	Jan 27, 6:03 PM
WL-03080628	Labor	Open	0.25	$0.00	Jan 27, 6:03 PM
WL-03080629	Expenses	Open	1	$0.00	Jan 27, 6:03 PM