Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01335267 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BAPTIST HOSPITAL PENSACOLA — 123 BAPTIST WAY, Pensacola FL, 32503

Jan 9, 2026 → Jan 30, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 14 biz days
🕐 Clock stopped: Completed (Jan 30, 2026)
▶ Clock Running
Status: Created
Jan 9 → Jan 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
14d
▶ Clock Running
Status: Assigned
Jan 9 → Jan 30, 2026
14 business days (counted)
Running total: 14 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 14 of ? biz days used
Created: Jan 9, 2026 Completed: Jan 30, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 9 → Jan 9 Created ▶ Running 0 0
Jan 9 → Jan 30 Assigned ▶ Running 14 14
Jan 30 → Jan 30 Tech On Site ▶ Running 0 14
Coordinators 15.1d
Field Work 0.7d
Billing 1.4d
✗ SLA Missed
Coordinators
15.1 days
Over SLA
Field Work
0.7 days
Billing
1.4 days
Over SLA
Created: Jan 9, 2026 Due: Jan 31, 2026 Completed: Jan 30, 2026 (1 days early)
📅
15.0 days Total Age
⏱️
15.0d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
15.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🚩
5 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
👤 Self-scheduled by Craig Walker — scheduling delays attributed to technician, not coordinators
Visit 1 Jan 9, 2026
Visit 2 Jan 22, 2026
Visit 3 Jan 27, 2026
Visit 4 Jan 28, 2026
Visit 5 Jan 30, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 54 days old
🚨
Primary Delay 15.0 days stuck in "Assigned"
⏱️
Total Delay 15.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
15.0d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.7d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
1.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
Completed PM Service. CNL 1/9, PT occupied/not available 1-22-26, KC, PT occupied/not available 1-27-26 KC, PT occupied/not available 1-28-26 KC
🔧 Work Performed
1.30.26 Completed PM Service. CNL 1/9, PT occupied/not available 1-22-26, KC, PT occupied/not available 1-27-26 KC, PT occupied/not available 1-28-26 KC
🔍 Technician Findings
Bed is operational.
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Birthing

Timeline

📋
Work Order Created Jan 9, 10:21 AM
Work Order: WO-01335267
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Jan 9, 11:17 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Jennifer Johnson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 56m
⏱️
Labor Added Jan 9, 12:11 PM
Type: Labor
Status: Open
Qty: 0.25
⚠️ 9.0 business days
⏱️
Labor Added Jan 22, 3:49 PM
Type: Labor
Status: Open
Qty: 0.5
⏱️
Labor Added Jan 22, 6:53 PM
Type: Labor
Status: Open
Qty: 1
⏳ 3.6 business days
⏱️
Labor Added Jan 27, 5:25 PM
Type: Labor
Status: Open
Qty: 1
⏳ 1.8 business days
⏱️
2x Labor Added Jan 28, 6:22 PM
Type: Labor
Status: Open
Qty: 0.25, 1.5
⏳ 2.7 business days
🔧
Status: Tech On Site by Craig Walker Jan 30, 1:06 PM
From: Assigned
To: Tech On Site
Duration in Previous: 21d 1h
⏱️
▶
2 3x Labor Added Jan 30, 1:11 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Craig Walker
From: Tech On Site
To: Completed
Duration in Previous: 6m
🏁
Status: Closed by Craig Walker Jan 30, 6:36 PM
From: Completed
To: Closed
Duration in Previous: 5h 23m
⏳ 2.7 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 3, 3:29 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 20h
📨
▶
3 Status: Invoice Pending Feb 4, 12:15 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-252970
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m

Bottlenecks

Assigned
Duration: 15.0 business days (threshold: 4.0 business hours)
Exceeded by 14.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Craig Walker
Scheduled
N/A
Created
Jan 9, 10:21 AM
Invoice #
SM-252970

Work Details (9)

Name Type Status Qty Amount Date
WL-03059470 Labor Open 0.25 $0.00 Jan 9, 12:11 PM
WL-03075415 Labor Open 0.5 $0.00 Jan 22, 3:49 PM
WL-03075849 Labor Open 1 $0.00 Jan 22, 6:53 PM
WL-03080550 Labor Open 1 $0.00 Jan 27, 5:25 PM
WL-03082339 Labor Open 0.25 $0.00 Jan 28, 6:22 PM
WL-03082340 Labor Open 1.5 $0.00 Jan 28, 6:22 PM
WL-03085145 Labor Open 1 $0.00 Jan 30, 1:11 PM
WL-03085146 Labor Open 0.75 $0.00 Jan 30, 1:11 PM
WL-03085147 Travel Open 22 $0.00 Jan 30, 1:11 PM

Details