Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01335400 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS MARY IMMACULATE HOSPITAL — 2 Bernardine Drive, Newport News VA, 23602

Jan 9, 2026 → Feb 9, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (5 biz days late)
Active: 20 biz days
🕐 Clock stopped: Completed (Feb 9, 2026)
1d
▶ Clock Running
Status: Created
Jan 9 → Jan 12, 2026
1 business day (counted)
Running total: 1 of ? biz days used
19d
▶ Clock Running
Status: Assigned
Jan 12 → Feb 9, 2026
19 business days (counted)
Running total: 20 of ? biz days used
Created: Jan 9, 2026 Completed: Feb 9, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 9 → Jan 12 Created ▶ Running 1 1
Jan 12 → Feb 9 Assigned ▶ Running 19 20
Coordinators 22.0d
Billing 0.1d
✗ SLA Missed
Coordinators
22.0 days
Over SLA
Billing
0.1 days
Created: Jan 9, 2026 Due: Jan 31, 2026 Completed: Feb 9, 2026 (8 days late)
📅
21.0 days Total Age
⏱️
20.0d in Assigned Longest Stage
🔄
4 transitions Status Changes
⚠️
24.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Feb 2, 2026
Visit 2 Feb 8, 2026
Visit 3 Feb 9, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 54 days old
🚨
Primary Delay 20.0 days stuck in "Assigned"
⏱️
Total Delay 24.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
2.0d / 1.0d SLA
Assigned
20.0d / 0.5d SLA
Closed
4.7d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
2/2/26 XC Searched for asset could not locate 02-09-26- checked all functions of bed to ensure all were functioning properly. I checked electrical with analyzer. all functions were within spec and working fine. I placed bed back into service and is ready for use.
🔍 Technician Findings
02-09-26- Located bed in empty room to do a PM.
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Jan 9, 10:21 AM
Work Order: WO-01335400
Type: Preventive Maintenance
Priority: PSM
⏳ 2.0 business days
👷
▶
2 Technician Assigned Jan 12, 9:10 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 22h
🚨 19.0 business days
⏱️
3x Labor Added Feb 8, 6:48 PM
Type: Labor, Travel
Status: Open
Qty: 1, 0.68333333333333, 35
⏱️
▶
2 5x Labor Added Feb 9, 1:14 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by MICHAEL SWINGLE
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 28d 4h, 0m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 13, 9:00 AM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 19h
📨
Status: Invoice Pending by Hannah Shaw Feb 13, 10:11 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 10m
⏳ 3.0 business days
🧾
Invoice Created Feb 18, 1:40 PM
Invoice Number: SM-253966

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 20.0 business days (threshold: 4.0 business hours)
Exceeded by 19.5 business days
Closed
Duration: 4.7 business days (threshold: 1.0 business days)
Exceeded by 3.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Xiraiyah Coston
Scheduled
N/A
Created
Jan 9, 10:21 AM
Invoice #
SM-253966

Work Details (8)

Name Type Status Qty Amount Date
WL-03097009 Labor Open 1 $0.00 Feb 8, 6:48 PM
WL-03097010 Labor Open 0.68333333333333 $0.00 Feb 8, 6:48 PM
WL-03097011 Travel Open 35 $0.00 Feb 8, 6:48 PM
WL-03097691 Labor Open 6 $0.00 Feb 9, 1:14 PM
WL-03097692 Labor Open 0.75 $0.00 Feb 9, 1:14 PM
WL-03097693 Labor Open 1 $0.00 Feb 9, 1:14 PM
WL-03097694 Travel Open 55 $0.00 Feb 9, 1:14 PM
WL-03097695 Travel Open 29 $0.00 Feb 9, 1:14 PM

Details