Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01335435 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS MARY IMMACULATE HOSPITAL — 2 Bernardine Drive, Newport News VA, 23602

Jan 9, 2026 → Feb 18, 2026

✅ Completed

PSM

SLA Clock

Last business day of January 2026 · Target: Jan 30, 2026

✗ SLA Missed (12 biz days late)

Active: 27 biz days

🕐 Clock stopped: Completed (Feb 19, 2026)

▶ Clock Running

Status: Created

Jan 9 → Jan 12, 2026

1 business day (counted)

Running total: 1 of ? biz days used

26d

▶ Clock Running

Status: Assigned

Jan 12 → Feb 19, 2026

26 business days (counted)

Running total: 27 of ? biz days used

▶ Clock Running

Status: Tech On Site

Feb 19 → Feb 19, 2026

0 business days (counted)

Running total: 27 of ? biz days used

Created: Jan 9, 2026 Completed: Feb 19, 2026

Show SLA Clock Detail (3 periods)

Period	Status	Clock	Biz Days	Running Total
Jan 9 → Jan 12	Created	▶ Running	1	1
Jan 12 → Feb 19	Assigned	▶ Running	26	27
Feb 19 → Feb 19	Tech On Site	▶ Running	0	27

Coordinators 28.6d

Field Work 0.0d

Billing 1.8d

✗ SLA Missed

Coordinators
28.6 days
Over SLA

Field Work
0.0 days

Billing
1.8 days
Over SLA

Created: Jan 9, 2026 Due: Jan 31, 2026 Completed: Feb 19, 2026 (18 days late)

📅

27.6 days Total Age

⏱️

26.6d in Assigned Longest Stage

🔄

7 transitions Status Changes

⚠️

29.8d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

2 lines Work Details

🏠

2 visits On-Site Trips

👤

Self-Scheduled Scheduling

🔄

2 On-Site Visits

2 on-site visits — follow-up trip required

👤 Self-scheduled by Rozier Cole — scheduling delays attributed to technician, not coordinators

Visit 1 Jan 30, 2026

Visit 2 Feb 18, 2026

AI Analysis

Powered by OpenAI

Generating AI analysis...

Completed with significant delays

Invoiced • 54 days old

🚨

Primary Delay 26.6 days stuck in "Assigned"

⏱️

Total Delay 29.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Ready for Scheduling

2.0d / 1.0d SLA

Assigned

26.6d / 0.5d SLA

Tech On Site

0.0d / 1.0d SLA

Completed

0.0d / 1.0d SLA

Closed

3.0d / 1.0d SLA

Ready to Bill

1.8d / 1.0d SLA

Invoice Pending

0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        01-30-26- Located bed but in use by PT. RM 313
2/18/2026 PM UNIT PER MFG INSTRUCTIONS                    

🔍 Technician Findings

                        01-30-26- Located bed but in use by PT. RM 313
2/18/026 FOUND UNIT NEEDING PM                    

⚠️ Problem Description

                        Preventive Maintenance                    

📄 Description

                        Bed, Electric                    

Timeline

📋

Work Order Created Jan 9, 10:21 AM

Work Order: WO-01335435

Type: Preventive Maintenance

Priority: PSM

⏳ 2.0 business days

👷

▶

2 Status: Assigned Jan 12, 9:10 AM

Status: Assigned → Technician Assigned

👷

Technician Assigned by Melissa Owens

Technician: Xiraiyah Coston

🚨 14.0 business days

⏱️

Labor Added Jan 30, 1:01 PM

Type: Labor

Status: Open

Qty: 0.25

🚨 13.0 business days

👷

Technician Assigned by Matthew Bateman Feb 18, 3:01 PM

Technician: Rozier Cole

🔧

▶

3 Status: Tech On Site Feb 18, 11:35 PM

Status: Tech On Site → Labor Added → Status: Completed

⏱️

Labor Added

Type: Labor

Status: Open

Qty: 1

✔️

Status: Completed by Rozier Cole

From: Tech On Site

To: Completed

Duration in Previous: 4m

🏁

Status: Closed by Rozier Cole Feb 18, 11:41 PM

From: Completed

To: Closed

Duration in Previous: 2m

⏳ 3.0 business days

📄

Status: Ready to Bill by Brandi Alvarez Feb 23, 3:52 PM

From: Closed

To: Ready to Bill

Duration in Previous: 4d 16h

⏳ 2.0 business days

📨

▶

3 Status: Invoice Pending Feb 24, 9:53 PM

Status: Invoice Pending → Invoice Created → Status: Invoiced

🧾

Invoice Created

Invoice Number: SM-254811

💰

Status: Invoiced by Hannah Shaw

From: Invoice Pending

To: Invoiced

Duration in Previous: 2m

Bottlenecks

Ready for Scheduling

Duration: 2.0 business days (threshold: 1.0 business days)

Exceeded by 1.0 business days

Assigned

Duration: 26.6 business days (threshold: 4.0 business hours)

Exceeded by 26.1 business days

Closed

Duration: 3.0 business days (threshold: 1.0 business days)

Exceeded by 2.0 business days

Ready to Bill

Duration: 1.8 business days (threshold: 1.0 business days)

Exceeded by 6.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PSM

Type

Preventive Maintenance

Branch

N/A

Technician

Rozier Cole

Scheduled

N/A

Created

Jan 9, 10:21 AM

Invoice #

SM-254811

Work Details (2)

Name	Type	Status	Qty	Amount	Date
WL-03085128	Labor	Open	0.25	$0.00	Jan 30, 1:01 PM
WL-03111525	Labor	Open	1	$0.00	Feb 18, 11:38 PM