Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01335511 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS MARY IMMACULATE HOSPITAL — 2 Bernardine Drive, Newport News VA, 23602

Jan 9, 2026 → Feb 5, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (4 biz days late)
Active: 19 biz days
🕐 Clock stopped: Completed (Feb 6, 2026)
1d
▶ Clock Running
Status: Created
Jan 9 → Jan 12, 2026
1 business day (counted)
Running total: 1 of ? biz days used
18d
▶ Clock Running
Status: Assigned
Jan 12 → Feb 6, 2026
18 business days (counted)
Running total: 19 of ? biz days used
Created: Jan 9, 2026 Completed: Feb 6, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 9 → Jan 12 Created ▶ Running 1 1
Jan 12 → Feb 6 Assigned ▶ Running 18 19
Coordinators 20.3d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Coordinators
20.3 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Jan 9, 2026 Due: Jan 31, 2026 Completed: Feb 6, 2026 (5 days late)
📅
19.3 days Total Age
⏱️
18.3d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
18.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 54 days old
🚨
Primary Delay 18.3 days stuck in "Assigned"
⏱️
Total Delay 18.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
2.0d / 1.0d SLA
Assigned
18.3d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
2/5/26 - XC - Completed inspection
🔍 Technician Findings
2/5/26 - XC - Inspection due
⚠️ Problem Description
Preventive Maintenance
📄 Description
Stretcher

Timeline

📋
Work Order Created Jan 9, 10:21 AM
Work Order: WO-01335511
Type: Preventive Maintenance
Priority: PSM
⏳ 2.0 business days
👷
▶
2 Technician Assigned Jan 12, 9:10 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 22h
🚨 18.0 business days
⏱️
▶
3 Labor Added Feb 5, 9:20 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Xiraiyah Coston
From: Assigned
To: Completed
Duration in Previous: 24d 12h
🏁
Status: Closed by Xiraiyah Coston
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Hannah Shaw Feb 6, 5:09 PM
From: Closed
To: Ready to Bill
Duration in Previous: 19h 47m
📨
▶
2 Status: Invoice Pending Feb 6, 5:15 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 1.8 business days
🧾
Invoice Created Feb 9, 9:00 AM
Invoice Number: SM-253393

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 18.3 business days (threshold: 4.0 business hours)
Exceeded by 17.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Xiraiyah Coston
Scheduled
N/A
Created
Jan 9, 10:21 AM
Invoice #
SM-253393

Work Details (1)

Name Type Status Qty Amount Date
WL-03094357 Labor Open 1 $0.00 Feb 5, 9:20 PM

Details