Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01335592 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS MARYVIEW MEDICAL CENTER — 3636 High Street, Portsmouth VA, 23707

Jan 9, 2026 → Feb 19, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (12 biz days late)
Active: 27 biz days
🕐 Clock stopped: Completed (Feb 19, 2026)
▶ Clock Running
Status: Created
Jan 9 → Jan 12, 2026
1 business day (counted)
Running total: 1 of ? biz days used
26d
▶ Clock Running
Status: Assigned
Jan 12 → Feb 19, 2026
26 business days (counted)
Running total: 27 of ? biz days used
Created: Jan 9, 2026 Completed: Feb 19, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 9 → Jan 12 Created ▶ Running 1 1
Jan 12 → Feb 19 Assigned ▶ Running 26 27
Coordinators 29.0d
Billing 1.6d
✗ SLA Missed
Coordinators
29.0 days
Over SLA
Billing
1.6 days
Over SLA
Created: Jan 9, 2026 Due: Mar 31, 2026 Completed: Feb 19, 2026 (40 days early)
📅
28.0 days Total Age
⏱️
27.0d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
29.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 54 days old
🚨
Primary Delay 27.0 days stuck in "Assigned"
⏱️
Total Delay 29.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
2.0d / 1.0d SLA
Assigned
27.0d / 0.5d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM completed
🔍 Technician Findings
PM due
⚠️ Problem Description
Preventive Maintenance
📄 Description
Stretcher

Timeline

📋
Work Order Created Jan 9, 10:21 AM
Work Order: WO-01335592
Type: Preventive Maintenance
Priority: PSM
⏳ 2.0 business days
👷
▶
2 Technician Assigned Jan 12, 9:07 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 22h
🚨 27.0 business days
👷
Technician Assigned by Stephanie Ramen Feb 19, 6:11 PM
Technician: Side Kick Technician
💵
Expenses Added Feb 19, 6:26 PM
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Matthew Bateman Feb 19, 6:41 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 38d 9h, 0m
⏳ 2.7 business days
📄
Status: Ready to Bill by Brandi Alvarez Feb 23, 5:14 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 22h
⏳ 1.8 business days
📨
▶
3 Status: Invoice Pending Feb 24, 9:53 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-254811
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 27.0 business days (threshold: 4.0 business hours)
Exceeded by 26.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Side Kick Technician
Scheduled
N/A
Created
Jan 9, 10:21 AM
Invoice #
SM-254811

Work Details (1)

Name Type Status Qty Amount Date
WL-03112770 Expenses Open 1 $0.00 Feb 19, 6:26 PM

Details