Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01335599 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS MEMORIAL REGIONAL MEDICAL CENTER — 8260 Atlee Road, Merchanicsville VA, 23116

Jan 9, 2026 → Feb 12, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (8 biz days late)
Active: 23 biz days
🕐 Clock stopped: Completed (Feb 12, 2026)
3d
▶ Clock Running
Status: Created
Jan 9 → Jan 14, 2026
3 business days (counted)
Running total: 3 of ? biz days used
20d
▶ Clock Running
Status: Assigned
Jan 14 → Feb 12, 2026
20 business days (counted)
Running total: 23 of ? biz days used
Created: Jan 9, 2026 Completed: Feb 12, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 9 → Jan 14 Created ▶ Running 3 3
Jan 14 → Feb 12 Assigned ▶ Running 20 23
Coordinators 24.7d
Field Work 0.0d
Billing 1.1d
✗ SLA Missed
Coordinators
24.7 days
Over SLA
Field Work
0.0 days
Billing
1.1 days
Over SLA
Created: Jan 9, 2026 Due: Jan 31, 2026 Completed: Feb 12, 2026 (11 days late)
📅
24.0 days Total Age
⏱️
20.7d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
29.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 54 days old
🚨
Primary Delay 20.7 days stuck in "Assigned"
⏱️
Total Delay 29.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
4.0d / 1.0d SLA
Assigned
20.7d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
7.5d / 1.0d SLA
Ready to Bill
1.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM Completed to MFG Specs
🔍 Technician Findings
PM Completed to MFG Specs
⚠️ Problem Description
Preventive Maintenance
📄 Description
Stryker 1115 Big Wheel Prime Series Stretcher

Timeline

📋
Work Order Created Jan 9, 10:21 AM
Work Order: WO-01335599
Type: Preventive Maintenance
Priority: PSM
⏳ 4.0 business days
👷
▶
2 Technician Assigned Jan 14, 1:40 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5d 3h
⏳ 3.0 business days
👷
Technician Assigned by Melissa Owens Jan 19, 3:50 PM
Technician: Jon Sanchez
🚨 18.0 business days
⏱️
▶
4 2x Labor Added Feb 12, 2:37 PM
2x Labor Added → Travel Added → Status: Completed → Status: Closed
🚗
Travel Added
Type: Travel
Status: Open
Qty: 8
✔️
Status: Completed by Jon Sanchez
From: Assigned
To: Completed
Duration in Previous: 29d 0h
🏁
Status: Closed by Jon Sanchez
From: Completed
To: Closed
Duration in Previous: 2m
⚠️ 8.0 business days
📄
Status: Ready to Bill by Brandi Alvarez Feb 24, 1:19 PM
From: Closed
To: Ready to Bill
Duration in Previous: 11d 22h
📨
▶
2 Status: Invoice Pending Feb 24, 9:54 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Feb 25, 9:00 AM
Invoice Number: SM-254813

Bottlenecks

Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Assigned
Duration: 20.7 business days (threshold: 4.0 business hours)
Exceeded by 20.2 business days
Closed
Duration: 7.5 business days (threshold: 1.0 business days)
Exceeded by 6.5 business days
Ready to Bill
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Jon Sanchez
Scheduled
N/A
Created
Jan 9, 10:21 AM
Invoice #
SM-254813

Work Details (3)

Name Type Status Qty Amount Date
WL-03103162 Labor Open 0.5 $0.00 Feb 12, 2:37 PM
WL-03103163 Labor Open 1 $0.00 Feb 12, 2:37 PM
WL-03103167 Travel Open 8 $0.00 Feb 12, 2:38 PM

Details