Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01335611 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS MEMORIAL REGIONAL MEDICAL CENTER — 8260 Atlee Road, Merchanicsville VA, 23116

Jan 9, 2026 → Feb 10, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (6 biz days late)
Active: 21 biz days
🕐 Clock stopped: Completed (Feb 10, 2026)
3d
▶ Clock Running
Status: Created
Jan 9 → Jan 14, 2026
3 business days (counted)
Running total: 3 of ? biz days used
18d
▶ Clock Running
Status: Assigned
Jan 14 → Feb 10, 2026
18 business days (counted)
Running total: 21 of ? biz days used
Created: Jan 9, 2026 Completed: Feb 10, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 9 → Jan 14 Created ▶ Running 3 3
Jan 14 → Feb 10 Assigned ▶ Running 18 21
Coordinators 22.7d
Billing 1.4d
✗ SLA Missed
Coordinators
22.7 days
Over SLA
Billing
1.4 days
Over SLA
Created: Jan 9, 2026 Due: Jan 31, 2026 Completed: Feb 10, 2026 (9 days late)
📅
22.0 days Total Age
⏱️
18.7d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
23.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 54 days old
🚨
Primary Delay 18.7 days stuck in "Assigned"
⏱️
Total Delay 23.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
4.0d / 1.0d SLA
Assigned
18.7d / 0.5d SLA
Closed
3.3d / 1.0d SLA
Ready to Bill
1.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM Completed to MFG Specs
🔍 Technician Findings
PM Completed to MFG Specs
⚠️ Problem Description
Preventive Maintenance
📄 Description
Stretcher

Timeline

📋
Work Order Created Jan 9, 10:21 AM
Work Order: WO-01335611
Type: Preventive Maintenance
Priority: PSM
⏳ 4.0 business days
👷
▶
2 Technician Assigned Jan 14, 1:40 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5d 3h
⏳ 3.0 business days
👷
Technician Assigned by Melissa Owens Jan 19, 3:50 PM
Technician: Jon Sanchez
🚨 16.0 business days
⏱️
▶
2 Labor Added Feb 10, 4:17 PM
Labor Added → Status: Completed
✔️
Status: Completed by Jon Sanchez
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 27d 2h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 16, 9:27 AM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 17h
⏳ 1.0 business days
📨
▶
3 Status: Invoice Pending Feb 17, 9:57 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created
Invoice Number: SM-254237

Bottlenecks

Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Assigned
Duration: 18.7 business days (threshold: 4.0 business hours)
Exceeded by 18.2 business days
Closed
Duration: 3.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Jon Sanchez
Scheduled
N/A
Created
Jan 9, 10:21 AM
Invoice #
SM-254237

Work Details (1)

Name Type Status Qty Amount Date
WL-03099556 Labor Open 1 $0.00 Feb 10, 4:17 PM

Details