Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01335627 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS MEMORIAL REGIONAL MEDICAL CENTER — 8260 Atlee Road, Merchanicsville VA, 23116

Jan 9, 2026 → Feb 18, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (12 biz days late)
Active: 27 biz days
🕐 Clock stopped: Completed (Feb 19, 2026)
3d
▶ Clock Running
Status: Created
Jan 9 → Jan 14, 2026
3 business days (counted)
Running total: 3 of ? biz days used
24d
▶ Clock Running
Status: Assigned
Jan 14 → Feb 19, 2026
24 business days (counted)
Running total: 27 of ? biz days used
Created: Jan 9, 2026 Completed: Feb 19, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 9 → Jan 14 Created ▶ Running 3 3
Jan 14 → Feb 19 Assigned ▶ Running 24 27
Coordinators 27.7d
Field Work 0.0d
Billing 1.5d
✗ SLA Missed
Coordinators
27.7 days
Over SLA
Field Work
0.0 days
Billing
1.5 days
Over SLA
Created: Jan 9, 2026 Due: Jan 31, 2026 Completed: Feb 19, 2026 (18 days late)
📅
27.0 days Total Age
⏱️
23.7d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
28.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 54 days old
🚨
Primary Delay 23.7 days stuck in "Assigned"
⏱️
Total Delay 28.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
4.0d / 1.0d SLA
Assigned
23.7d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
1.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM completed
🔍 Technician Findings
PM due
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Jan 9, 10:21 AM
Work Order: WO-01335627
Type: Preventive Maintenance
Priority: PSM
⏳ 4.0 business days
👷
▶
2 Technician Assigned Jan 14, 1:40 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5d 3h
⏳ 3.0 business days
👷
Technician Assigned by Melissa Owens Jan 19, 3:50 PM
Technician: Jon Sanchez
🚨 21.0 business days
👷
Technician Assigned by Stephanie Ramen Feb 18, 6:51 PM
Technician: a0h5A00000HYVqUQAX, Side Kick Technician
💵
▶
2 Expenses Added Feb 18, 7:06 PM
Expenses Added → Status: Completed
✔️
Status: Completed by Matthew Bateman
From: Assigned
To: Completed
Duration in Previous: 35d 5h
🏁
Status: Closed by Matthew Bateman Feb 18, 7:17 PM
From: Completed
To: Closed
Duration in Previous: 7m
⏳ 3.6 business days
📄
Status: Ready to Bill by Brandi Alvarez Feb 23, 5:42 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 22h
⏳ 1.8 business days
📨
▶
3 Status: Invoice Pending Feb 24, 9:53 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-254811
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m

Bottlenecks

Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Assigned
Duration: 23.7 business days (threshold: 4.0 business hours)
Exceeded by 23.2 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Side Kick Technician
Scheduled
N/A
Created
Jan 9, 10:21 AM
Invoice #
SM-254811

Work Details (1)

Name Type Status Qty Amount Date
WL-03111089 Expenses Open 1 $0.00 Feb 18, 7:06 PM

Details