Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01335628 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS MEMORIAL REGIONAL MEDICAL CENTER — 8260 Atlee Road, Merchanicsville VA, 23116

Jan 9, 2026 → Feb 3, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (1 biz days late)
Active: 16 biz days
🕐 Clock stopped: Completed (Feb 3, 2026)
3d
▶ Clock Running
Status: Created
Jan 9 → Jan 14, 2026
3 business days (counted)
Running total: 3 of ? biz days used
13d
▶ Clock Running
Status: Assigned
Jan 14 → Feb 3, 2026
13 business days (counted)
Running total: 16 of ? biz days used
Created: Jan 9, 2026 Completed: Feb 3, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 9 → Jan 14 Created ▶ Running 3 3
Jan 14 → Feb 3 Assigned ▶ Running 13 16
Coordinators 17.7d
Field Work 0.0d
Billing 0.9d
✗ SLA Missed
Coordinators
17.7 days
Over SLA
Field Work
0.0 days
Billing
0.9 days
Created: Jan 9, 2026 Due: Jan 31, 2026 Completed: Feb 3, 2026 (2 days late)
📅
17.0 days Total Age
⏱️
13.7d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
17.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 54 days old
🚨
Primary Delay 13.7 days stuck in "Assigned"
⏱️
Total Delay 17.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
4.0d / 1.0d SLA
Assigned
13.7d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
2.9d / 1.0d SLA
WO Correction Needed
0.5d
Ready to Bill
0.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2.4.26 hshaw - missing PM checklist

🔧 Work Performed
PM Completed to MFG Specs
🔍 Technician Findings
PM Completed to MFG Specs
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Jan 9, 10:21 AM
Work Order: WO-01335628
Type: Preventive Maintenance
Priority: PSM
⏳ 4.0 business days
👷
▶
2 Technician Assigned Jan 14, 1:40 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5d 3h
⏳ 3.0 business days
👷
Technician Assigned by Melissa Owens Jan 19, 3:50 PM
Technician: Jon Sanchez
🚨 11.0 business days
⏱️
▶
3 Labor Added Feb 3, 3:06 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Jon Sanchez
From: Assigned
To: Completed
Duration in Previous: 20d 1h
🏁
Status: Closed by Jon Sanchez
From: Completed
To: Closed
Duration in Previous: 2m
✏️
Status: WO Correction Needed by Hannah Shaw Feb 4, 12:09 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 20h 59m
🏁
Status: Closed by Matthew Bateman Feb 4, 4:00 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 3h 51m
📄
Status: Ready to Bill by Hannah Shaw Feb 5, 10:52 AM
From: Closed
To: Ready to Bill
Duration in Previous: 18h 52m
📨
▶
2 Status: Invoice Pending Feb 5, 1:55 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
⏳ 2.0 business days
🧾
Invoice Created Feb 6, 4:49 PM
Invoice Number: SM-253069

Bottlenecks

Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Assigned
Duration: 13.7 business days (threshold: 4.0 business hours)
Exceeded by 13.2 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Jon Sanchez
Scheduled
N/A
Created
Jan 9, 10:21 AM
Invoice #
SM-253069

Work Details (1)

Name Type Status Qty Amount Date
WL-03089642 Labor Open 1.5 $0.00 Feb 3, 3:06 PM

Details