Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01335675 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS MEMORIAL REGIONAL MEDICAL CENTER — 8260 Atlee Road, Merchanicsville VA, 23116

Jan 9, 2026 → Feb 18, 2026

✅ Completed

PSM

SLA Clock

Last business day of January 2026 · Target: Jan 30, 2026

✗ SLA Missed (11 biz days late)

Active: 26 biz days

🕐 Clock stopped: Completed (Feb 18, 2026)

3d

▶ Clock Running

Status: Created

Jan 9 → Jan 14, 2026

3 business days (counted)

Running total: 3 of ? biz days used

23d

▶ Clock Running

Status: Assigned

Jan 14 → Feb 18, 2026

23 business days (counted)

Running total: 26 of ? biz days used

Created: Jan 9, 2026 Completed: Feb 18, 2026

Show SLA Clock Detail (2 periods)

Period	Status	Clock	Biz Days	Running Total
Jan 9 → Jan 14	Created	▶ Running	3	3
Jan 14 → Feb 18	Assigned	▶ Running	23	26

Coordinators 27.7d

Field Work 0.0d

Billing 2.1d

✗ SLA Missed

Coordinators
27.7 days
Over SLA

Field Work
0.0 days

Billing
2.1 days
Over SLA

Created: Jan 9, 2026 Due: Feb 28, 2026 Completed: Feb 18, 2026 (10 days early)

📅

27.0 days Total Age

⏱️

23.7d in Assigned Longest Stage

🔄

6 transitions Status Changes

⚠️

29.5d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

4 lines Work Details

🏠

2 visits On-Site Trips

📋

Coordinator Scheduling

🔄

2 On-Site Visits

2 on-site visits — follow-up trip required

Visit 1 Jan 19, 2026

Visit 2 Feb 18, 2026

AI Analysis

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Generating AI analysis...

Completed with significant delays

Invoiced • 54 days old

🚨

Primary Delay 23.7 days stuck in "Assigned"

⏱️

Total Delay 29.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Ready for Scheduling

4.0d / 1.0d SLA

Assigned

23.7d / 0.5d SLA

Completed

0.0d / 1.0d SLA

Closed

3.2d / 1.0d SLA

Ready to Bill

2.1d / 1.0d SLA

Invoice Pending

0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        PM Completed to MFG Specs                    

🔍 Technician Findings

                        PM Completed to MFG Specs                    

⚠️ Problem Description

                        Preventive Maintenance                    

📄 Description

                        Med Surg Bed, Electric                    

Timeline

📋

Work Order Created Jan 9, 10:21 AM

Work Order: WO-01335675

Type: Preventive Maintenance

Priority: PSM

⏳ 4.0 business days

👷

▶

2 Technician Assigned Jan 14, 1:40 PM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Laura Hill

From: Ready for Scheduling

To: Assigned

Duration in Previous: 5d 3h

⏳ 3.0 business days

⏱️

3x Labor Added Jan 19, 3:37 PM

Type: Labor

Status: Open

Qty: 0.16666666666667, 7.6666666666667

👷

Technician Assigned by Melissa Owens Jan 19, 3:50 PM

Technician: Jon Sanchez

🚨 21.0 business days

⏱️

▶

3 Labor Added Feb 18, 5:03 PM

Labor Added → Status: Completed → Status: Closed

✔️

Status: Completed by Jon Sanchez

From: Assigned

To: Completed

Duration in Previous: 35d 3h

🏁

Status: Closed by Jon Sanchez

From: Completed

To: Closed

Duration in Previous: 1m

⏳ 3.9 business days

📄

Status: Ready to Bill by Brandi Alvarez Feb 23, 1:02 PM

From: Closed

To: Ready to Bill

Duration in Previous: 4d 19h

⏳ 2.0 business days

📨

▶

3 Status: Invoice Pending Feb 24, 9:53 PM

Status: Invoice Pending → Invoice Created → Status: Invoiced

🧾

Invoice Created

Invoice Number: SM-254811

💰

Status: Invoiced by Hannah Shaw

From: Invoice Pending

To: Invoiced

Duration in Previous: 2m

Bottlenecks

Ready for Scheduling

Duration: 4.0 business days (threshold: 1.0 business days)

Exceeded by 3.0 business days

Assigned

Duration: 23.7 business days (threshold: 4.0 business hours)

Exceeded by 23.2 business days

Closed

Duration: 3.2 business days (threshold: 1.0 business days)

Exceeded by 2.2 business days

Ready to Bill

Duration: 2.1 business days (threshold: 1.0 business days)

Exceeded by 1.1 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PSM

Type

Preventive Maintenance

Branch

N/A

Technician

Jon Sanchez

Scheduled

N/A

Created

Jan 9, 10:21 AM

Invoice #

SM-254811

Work Details (4)

Name	Type	Status	Qty	Amount	Date
WL-03070685	Labor	Open	0.16666666666667	$0.00	Jan 19, 3:37 PM
WL-03070686	Labor	Open	7.6666666666667	$0.00	Jan 19, 3:37 PM
WL-03070687	Labor	Open	0.16666666666667	$0.00	Jan 19, 3:37 PM
WL-03110855	Labor	Open	1	$0.00	Feb 18, 5:03 PM