Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01335677 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS MEMORIAL REGIONAL MEDICAL CENTER — 8260 Atlee Road, Merchanicsville VA, 23116

Jan 9, 2026 → Jan 23, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✓ SLA Met (5 biz days early)
Active: 9 biz days
🕐 Clock stopped: Completed (Jan 23, 2026)
3d
▶ Clock Running
Status: Created
Jan 9 → Jan 14, 2026
3 business days (counted)
Running total: 3 of ? biz days used
6d
▶ Clock Running
Status: Assigned
Jan 14 → Jan 23, 2026
6 business days (counted)
Running total: 9 of ? biz days used
Created: Jan 9, 2026 Completed: Jan 23, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 9 → Jan 14 Created ▶ Running 3 3
Jan 14 → Jan 23 Assigned ▶ Running 6 9
Coordinators 10.7d
Billing 0.3d
✓ SLA Met
Coordinators
10.7 days
Over SLA
Billing
0.3 days
Created: Jan 9, 2026 Due: Jan 31, 2026 Completed: Jan 23, 2026 (8 days early)
📅
10.0 days Total Age
⏱️
6.7d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
10.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 54 days old
🚨
Primary Delay 6.7 days stuck in "Assigned"
⏱️
Total Delay 10.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
4.0d / 1.0d SLA
Assigned
6.7d / 0.5d SLA
Closed
3.0d / 1.0d SLA
WO Correction Needed
0.1d
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1.26.26 hshaw - missing PM checklist

🔧 Work Performed
PM Completed to MFG Specs
🔍 Technician Findings
PM Completed to MFG Specs
⚠️ Problem Description
Preventive Maintenance
📄 Description
Med Surg Bed, Electric

Timeline

📋
Work Order Created Jan 9, 10:21 AM
Work Order: WO-01335677
Type: Preventive Maintenance
Priority: PSM
⏳ 4.0 business days
👷
▶
2 Status: Assigned Jan 14, 1:40 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Laura Hill
Technician: Yves Dessin
⏳ 3.0 business days
👷
Technician Assigned by Melissa Owens Jan 19, 3:50 PM
Technician: Jon Sanchez
⏳ 4.0 business days
⏱️
▶
2 Labor Added Jan 23, 1:36 PM
Labor Added → Status: Completed
✔️
Status: Completed by Jon Sanchez
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 8d 23h, 0m
⏳ 2.0 business days
✏️
Status: WO Correction Needed by Hannah Shaw Jan 26, 3:59 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 3d 2h
🏁
Status: Closed by Matthew Bateman Jan 26, 4:32 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 33m
📄
Status: Ready to Bill by Hannah Shaw Jan 27, 12:28 PM
From: Closed
To: Ready to Bill
Duration in Previous: 19h 55m
📨
Status: Invoice Pending by Hannah Shaw Jan 27, 2:04 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 36m, 0m
🧾
Invoice Created Jan 28, 9:00 AM
Invoice Number: SM-252349

Bottlenecks

Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Assigned
Duration: 6.7 business days (threshold: 4.0 business hours)
Exceeded by 6.2 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.4 business hours
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Jon Sanchez
Scheduled
N/A
Created
Jan 9, 10:21 AM
Invoice #
SM-252349

Work Details (1)

Name Type Status Qty Amount Date
WL-03076744 Labor Open 1 $0.00 Jan 23, 1:36 PM

Details