Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01335683 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS MEMORIAL REGIONAL MEDICAL CENTER — 8260 Atlee Road, Merchanicsville VA, 23116

Jan 9, 2026 → Jan 22, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✓ SLA Met (6 biz days early)
Active: 8 biz days
🕐 Clock stopped: Completed (Jan 22, 2026)
3d
▶ Clock Running
Status: Created
Jan 9 → Jan 14, 2026
3 business days (counted)
Running total: 3 of ? biz days used
5d
▶ Clock Running
Status: Assigned
Jan 14 → Jan 22, 2026
5 business days (counted)
Running total: 8 of ? biz days used
Created: Jan 9, 2026 Completed: Jan 22, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 9 → Jan 14 Created ▶ Running 3 3
Jan 14 → Jan 22 Assigned ▶ Running 5 8
Coordinators 9.7d
Billing 0.1d
✓ SLA Met
Coordinators
9.7 days
Over SLA
Billing
0.1 days
Created: Jan 9, 2026 Due: Feb 28, 2026 Completed: Jan 22, 2026 (37 days early)
📅
9.0 days Total Age
⏱️
5.7d in Assigned Longest Stage
🔄
4 transitions Status Changes
⚠️
8.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 54 days old
🚨
Primary Delay 5.7 days stuck in "Assigned"
⏱️
Total Delay 8.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
4.0d / 1.0d SLA
Assigned
5.7d / 0.5d SLA
Closed
1.5d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM Completed to MFG Specs
🔍 Technician Findings
PM Completed to MFG Specs
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Jan 9, 10:21 AM
Work Order: WO-01335683
Type: Preventive Maintenance
Priority: PSM
⏳ 4.0 business days
👷
▶
2 Technician Assigned Jan 14, 1:40 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5d 3h
⏳ 3.0 business days
👷
Technician Assigned by Melissa Owens Jan 19, 3:50 PM
Technician: Jon Sanchez
⏳ 3.0 business days
⏱️
▶
2 Labor Added Jan 22, 3:19 PM
Labor Added → Status: Completed
✔️
Status: Completed by Jon Sanchez
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 8d 1h, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw Jan 23, 4:20 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 1h
📨
Status: Invoice Pending by Hannah Shaw Jan 23, 4:59 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 38m, 0m
⏳ 1.9 business days
🧾
Invoice Created Jan 26, 9:00 AM
Invoice Number: SM-252156

Bottlenecks

Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Assigned
Duration: 5.7 business days (threshold: 4.0 business hours)
Exceeded by 5.2 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Jon Sanchez
Scheduled
N/A
Created
Jan 9, 10:21 AM
Invoice #
SM-252156

Work Details (1)

Name Type Status Qty Amount Date
WL-03075329 Labor Open 1 $0.00 Jan 22, 3:19 PM

Details