Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01335708 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS MEMORIAL REGIONAL MEDICAL CENTER — 8260 Atlee Road, Merchanicsville VA, 23116

Jan 9, 2026 → Feb 6, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (4 biz days late)
Active: 19 biz days
🕐 Clock stopped: Completed (Feb 6, 2026)
3d
▶ Clock Running
Status: Created
Jan 9 → Jan 14, 2026
3 business days (counted)
Running total: 3 of ? biz days used
16d
▶ Clock Running
Status: Assigned
Jan 14 → Feb 6, 2026
16 business days (counted)
Running total: 19 of ? biz days used
Created: Jan 9, 2026 Completed: Feb 6, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 9 → Jan 14 Created ▶ Running 3 3
Jan 14 → Feb 6 Assigned ▶ Running 16 19
Coordinators 20.7d
Billing 0.2d
✗ SLA Missed
Coordinators
20.7 days
Over SLA
Billing
0.2 days
Created: Jan 9, 2026 Due: Feb 28, 2026 Completed: Feb 6, 2026 (22 days early)
📅
20.0 days Total Age
⏱️
16.7d in Assigned Longest Stage
🔄
4 transitions Status Changes
⚠️
23.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 54 days old
🚨
Primary Delay 16.7 days stuck in "Assigned"
⏱️
Total Delay 23.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
4.0d / 1.0d SLA
Assigned
16.7d / 0.5d SLA
Closed
5.3d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM Completed to MFG Specs
🔍 Technician Findings
PM Completed to MFG Specs
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Jan 9, 10:21 AM
Work Order: WO-01335708
Type: Preventive Maintenance
Priority: PSM
⏳ 4.0 business days
👷
▶
2 Technician Assigned Jan 14, 1:40 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5d 3h
⏳ 3.0 business days
👷
Technician Assigned by Melissa Owens Jan 19, 3:50 PM
Technician: Jon Sanchez
🚨 14.0 business days
⏱️
▶
2 3x Labor Added Feb 6, 4:38 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Jon Sanchez
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 23d 2h, 0m
⚠️ 5.9 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 13, 8:51 AM
From: Closed
To: Ready to Bill
Duration in Previous: 6d 16h
📨
▶
2 Status: Invoice Pending Feb 13, 10:11 AM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-253966

Bottlenecks

Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Assigned
Duration: 16.7 business days (threshold: 4.0 business hours)
Exceeded by 16.2 business days
Closed
Duration: 5.3 business days (threshold: 1.0 business days)
Exceeded by 4.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Jon Sanchez
Scheduled
N/A
Created
Jan 9, 10:21 AM
Invoice #
SM-253966

Work Details (3)

Name Type Status Qty Amount Date
WL-03095817 Labor Open 1 $0.00 Feb 6, 4:38 PM
WL-03095818 Labor Open 0.5 $0.00 Feb 6, 4:38 PM
WL-03095819 Travel Open 8 $0.00 Feb 6, 4:38 PM

Details