Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01335736 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS MEMORIAL REGIONAL MEDICAL CENTER — 8260 Atlee Road, Merchanicsville VA, 23116

Jan 9, 2026 → Mar 2, 2026

✅ Completed

PSM

SLA Clock

Last business day of January 2026 · Target: Jan 30, 2026

✗ SLA Missed (19 biz days late)

Active: 34 biz days

🕐 Clock stopped: Completed (Mar 2, 2026)

3d

▶ Clock Running

Status: Created

Jan 9 → Jan 14, 2026

3 business days (counted)

Running total: 3 of ? biz days used

31d

▶ Clock Running

Status: Assigned

Jan 14 → Mar 2, 2026

31 business days (counted)

Running total: 34 of ? biz days used

Created: Jan 9, 2026 Completed: Mar 2, 2026

Show SLA Clock Detail (2 periods)

Period	Status	Clock	Biz Days	Running Total
Jan 9 → Jan 14	Created	▶ Running	3	3
Jan 14 → Mar 2	Assigned	▶ Running	31	34

Coordinators 35.7d

✗ SLA Missed

Coordinators
35.7 days
Over SLA

Created: Jan 9, 2026 Due: Mar 31, 2026 Completed: Mar 2, 2026 (29 days early)

📅

35.0 days Total Age

⏱️

31.7d in Assigned Longest Stage

🔄

2 transitions Status Changes

⚠️

34.2d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

2 lines Work Details

🏠

2 visits On-Site Trips

📋

Coordinator Scheduling

🔄

2 On-Site Visits

2 on-site visits — follow-up trip required

Visit 1 Jan 15, 2026

Visit 2 Mar 2, 2026

AI Analysis

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Generating AI analysis...

Completed with significant delays

Closed • 54 days old

🚨

Primary Delay 31.7 days stuck in "Assigned"

⏱️

Total Delay 34.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Ready for Scheduling

4.0d / 1.0d SLA

Assigned

31.7d / 0.5d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        3/2/26: PM Completed to MFG Specs                    

🔍 Technician Findings

                        CNL -1/16                    

⚠️ Problem Description

                        Preventive Maintenance                    

📄 Description

                        Stryker 1115 Big Wheel Prime Series Stretcher                    

Timeline

📋

Work Order Created Jan 9, 10:21 AM

Work Order: WO-01335736

Type: Preventive Maintenance

Priority: PSM

⏳ 4.0 business days

👷

▶

2 Technician Assigned Jan 14, 1:40 PM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Laura Hill

From: Ready for Scheduling

To: Assigned

Duration in Previous: 5d 3h

⏳ 3.0 business days

⏱️

Labor Added Jan 17, 9:38 PM

Type: Labor

Status: Open

Qty: 0.75

⏳ 0.0 business days

👷

Technician Assigned by Melissa Owens Jan 19, 3:50 PM

Technician: Jon Sanchez

🚨 29.0 business days

⏱️

▶

2 Labor Added Mar 2, 2:31 PM

Labor Added → Status: Completed

✔️

Status: Completed by Jon Sanchez

From: Assigned, Completed

To: Completed, Closed

Duration in Previous: 47d 0h, 0m

Bottlenecks

Ready for Scheduling

Duration: 4.0 business days (threshold: 1.0 business days)

Exceeded by 3.0 business days

Assigned

Duration: 31.7 business days (threshold: 4.0 business hours)

Exceeded by 31.2 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Closed

Priority

PSM

Type

Preventive Maintenance

Branch

N/A

Technician

Jon Sanchez

Scheduled

N/A

Created

Jan 9, 10:21 AM

Invoice #

N/A

Work Details (2)

Name	Type	Status	Qty	Amount	Date
WL-03069459	Labor	Open	0.75	$0.00	Jan 17, 9:38 PM
WL-03126378	Labor	Open	1	$0.00	Mar 2, 2:31 PM