Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01335778 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS RICHMOND COMMUNITY HOSPITAL — 1500 N 28th Street, Richmond VA, 23223

Jan 9, 2026 → Feb 12, 2026

✅ Completed

PSM

SLA Clock

Last business day of January 2026 · Target: Jan 30, 2026

✗ SLA Missed (9 biz days late)

Active: 24 biz days

🕐 Clock stopped: Completed (Feb 13, 2026)

3d

▶ Clock Running

Status: Created

Jan 9 → Jan 14, 2026

3 business days (counted)

Running total: 3 of ? biz days used

21d

▶ Clock Running

Status: Assigned

Jan 14 → Feb 13, 2026

21 business days (counted)

Running total: 24 of ? biz days used

Created: Jan 9, 2026 Completed: Feb 13, 2026

Show SLA Clock Detail (2 periods)

Period	Status	Clock	Biz Days	Running Total
Jan 9 → Jan 14	Created	▶ Running	3	3
Jan 14 → Feb 13	Assigned	▶ Running	21	24

Coordinators 25.1d

Billing 0.8d

✗ SLA Missed

Coordinators
25.1 days
Over SLA

Billing
0.8 days

Created: Jan 9, 2026 Due: Feb 28, 2026 Completed: Feb 13, 2026 (15 days early)

📅

24.4 days Total Age

⏱️

21.1d in Assigned Longest Stage

🔄

5 transitions Status Changes

⚠️

29.6d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

1 lines Work Details

🏠

1 visit On-Site Trips

📋

Coordinator Scheduling

AI Analysis

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Generating AI analysis...

Completed with significant delays

Invoiced • 54 days old

🚨

Primary Delay 21.1 days stuck in "Assigned"

⏱️

Total Delay 29.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Ready for Scheduling

4.0d / 1.0d SLA

Assigned

21.1d / 0.5d SLA

Closed

7.0d / 1.0d SLA

Ready to Bill

0.8d / 1.0d SLA

Invoice Pending

0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        0.12 Ohms	012-024mA                    

🔍 Technician Findings

                        0.12 Ohms	012-024mA                    

⚠️ Problem Description

                        Preventive Maintenance                    

📄 Description

                        Bed, Electric                    

Timeline

📋

Work Order Created Jan 9, 10:21 AM

Work Order: WO-01335778

Type: Preventive Maintenance

Priority: PSM

⏳ 4.0 business days

👷

▶

2 Status: Assigned Jan 14, 1:40 PM

Status: Assigned → Technician Assigned

👷

Technician Assigned by Laura Hill

Technician: Yves Dessin

🚨 21.0 business days

⏱️

▶

2 Labor Added Feb 12, 10:14 PM

Labor Added → Status: Completed

✔️

Status: Completed by Kenneth Lancara

From: Assigned, Completed

To: Completed, Closed

Duration in Previous: 29d 8h, 0m

⚠️ 7.2 business days

📄

Status: Ready to Bill by Brandi Alvarez Feb 24, 3:43 PM

From: Closed

To: Ready to Bill

Duration in Previous: 11d 17h

📨

▶

2 Status: Invoice Pending Feb 24, 9:53 PM

Status: Invoice Pending → Status: Invoiced

💰

Status: Invoiced by Hannah Shaw

From: Invoice Pending

To: Invoiced

Duration in Previous: 1m

🧾

Invoice Created Feb 25, 9:00 AM

Invoice Number: SM-254811

Bottlenecks

Ready for Scheduling

Duration: 4.0 business days (threshold: 1.0 business days)

Exceeded by 3.0 business days

Assigned

Duration: 21.1 business days (threshold: 4.0 business hours)

Exceeded by 20.6 business days

Closed

Duration: 7.0 business days (threshold: 1.0 business days)

Exceeded by 6.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PSM

Type

Preventive Maintenance

Branch

N/A

Technician

Yves Dessin

Scheduled

N/A

Created

Jan 9, 10:21 AM

Invoice #

SM-254811

Work Details (1)

Name	Type	Status	Qty	Amount	Date
WL-03104166	Labor	Open	1	$0.00	Feb 12, 10:14 PM