Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01335790 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS RICHMOND COMMUNITY HOSPITAL — 1500 N 28th Street, Richmond VA, 23223

Jan 9, 2026 → Feb 13, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (9 biz days late)
Active: 24 biz days
🕐 Clock stopped: Invoiced (Feb 13, 2026)
3d
▶ Clock Running
Status: Created
Jan 9 → Jan 14, 2026
3 business days (counted)
Running total: 3 of ? biz days used
21d
▶ Clock Running
Status: Assigned
Jan 14 → Feb 13, 2026
21 business days (counted)
Running total: 24 of ? biz days used
▶ Clock Running
Status: Completed
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 24 of ? biz days used
Created: Jan 9, 2026 Invoiced: Feb 13, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 9 → Jan 14 Created ▶ Running 3 3
Jan 14 → Feb 13 Assigned ▶ Running 21 24
Feb 13 → Feb 13 Completed ▶ Running 0 24
Coordinators 25.7d
Incomplete 0.1d (excluded)
Billing 0.8d
✗ SLA Missed
Coordinators
25.7 days
Over SLA
Incomplete (excluded from total)
0.1 days
Billing
0.8 days
Created: Jan 9, 2026 Due: Feb 28, 2026 Completed: Feb 13, 2026 (15 days early)
📅
25.0 days Total Age
⏱️
21.7d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
29.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 54 days old
🚨
Primary Delay 21.7 days stuck in "Assigned"
⏱️
Total Delay 29.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
4.0d / 1.0d SLA
Assigned
21.7d / 0.5d SLA
Closed
6.3d / 1.0d SLA
Incomplete
0.1d
Ready to Bill
0.8d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM completed
🔍 Technician Findings
PM due
⚠️ Problem Description
Preventive Maintenance
📄 Description
Stryker 1115 Big Wheel Prime Series Stretcher

Timeline

📋
Work Order Created Jan 9, 10:21 AM
Work Order: WO-01335790
Type: Preventive Maintenance
Priority: PSM
⏳ 4.0 business days
👷
▶
2 Technician Assigned Jan 14, 1:40 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5d 3h
🚨 21.0 business days
👷
Technician Assigned by Rhea Berry Feb 12, 9:22 PM
Technician: Side Kick Technician
💵
▶
2 Expenses Added Feb 13, 3:35 PM
Expenses Added → Status: Completed
✔️
Status: Completed by Matthew Bateman
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 30d 1h, 0m
⚠️
Status: Incomplete by Matthew Bateman Feb 13, 3:45 PM
From: Closed
To: Incomplete
Duration in Previous: 8m
🏁
Status: Closed by Matthew Bateman Feb 13, 4:30 PM
From: Incomplete
To: Closed
Duration in Previous: 44m
⚠️ 6.9 business days
📄
Status: Ready to Bill by Brandi Alvarez Feb 24, 3:51 PM
From: Closed
To: Ready to Bill
Duration in Previous: 10d 23h
📨
▶
3 Status: Invoice Pending Feb 24, 9:53 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-254811
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m

Bottlenecks

Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Assigned
Duration: 21.7 business days (threshold: 4.0 business hours)
Exceeded by 21.2 business days
Closed
Duration: 6.3 business days (threshold: 1.0 business days)
Exceeded by 5.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Side Kick Technician
Scheduled
N/A
Created
Jan 9, 10:21 AM
Invoice #
SM-254811

Work Details (1)

Name Type Status Qty Amount Date
WL-03105405 Expenses Open 1 $0.00 Feb 13, 3:35 PM

Details