Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01335821 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS ST FRANCIS MEDICAL CENTER - Midlothian — 13710 St Francis Blvd, Midlothian VA, 23114

Jan 9, 2026 → Feb 10, 2026

✅ Completed

PSM

SLA Clock

Last business day of January 2026 · Target: Jan 30, 2026

✗ SLA Missed (7 biz days late)

Active: 22 biz days

🕐 Clock stopped: Completed (Feb 11, 2026)

3d

▶ Clock Running

Status: Created

Jan 9 → Jan 14, 2026

3 business days (counted)

Running total: 3 of ? biz days used

19d

▶ Clock Running

Status: Assigned

Jan 14 → Feb 11, 2026

19 business days (counted)

Running total: 22 of ? biz days used

Created: Jan 9, 2026 Completed: Feb 11, 2026

Show SLA Clock Detail (2 periods)

Period	Status	Clock	Biz Days	Running Total
Jan 9 → Jan 14	Created	▶ Running	3	3
Jan 14 → Feb 11	Assigned	▶ Running	19	22

Coordinators 22.7d

Billing 1.4d

✗ SLA Missed

Coordinators
22.7 days
Over SLA

Billing
1.4 days
Over SLA

Created: Jan 9, 2026 Due: Jan 31, 2026 Completed: Feb 11, 2026 (10 days late)

📅

22.0 days Total Age

⏱️

18.7d in Assigned Longest Stage

🔄

6 transitions Status Changes

⚠️

23.6d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

6 lines Work Details

🏠

2 visits On-Site Trips

📋

Coordinator Scheduling

🔄

2 On-Site Visits

2 on-site visits — follow-up trip required

Visit 1 Feb 9, 2026

Visit 2 Feb 10, 2026

AI Analysis

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Generating AI analysis...

Completed with significant delays

Invoiced • 54 days old

🚨

Primary Delay 18.7 days stuck in "Assigned"

⏱️

Total Delay 23.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Ready for Scheduling

4.0d / 1.0d SLA

Assigned

18.7d / 0.5d SLA

Closed

3.0d / 1.0d SLA

Ready to Bill

1.4d / 1.0d SLA

Invoice Pending

0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        PM Electrical Stretcher .15 OHMS 105-133mA; Function checked and returned to service.                    

🔍 Technician Findings

                        PM Electrical Stretcher .15 OHMS 105-133mA; Function checked and returned to service.                    

⚠️ Problem Description

                        Preventive Maintenance                    

📄 Description

                        Stryker 1115 Big Wheel Prime Series Stretcher                    

Timeline

📋

Work Order Created Jan 9, 10:21 AM

Work Order: WO-01335821

Type: Preventive Maintenance

Priority: PSM

⏳ 4.0 business days

👷

▶

2 Status: Assigned Jan 14, 1:40 PM

Status: Assigned → Technician Assigned

👷

Technician Assigned by Laura Hill

Technician: Yves Dessin

🚨 10.0 business days

👷

Technician Assigned by Melissa Owens Jan 28, 12:31 PM

Technician: Fernando Lemos

🚨 10.0 business days

⏱️

▶

2 6x Labor Added Feb 10, 7:19 PM

6x Labor Added → Status: Completed

✔️

Status: Completed by Fernando Lemos

From: Assigned, Completed

To: Completed, Closed

Duration in Previous: 27d 5h, 0m

⏳ 3.6 business days

📄

Status: Ready to Bill by Hannah Shaw Feb 16, 9:14 AM

From: Closed

To: Ready to Bill

Duration in Previous: 5d 13h

⏳ 1.0 business days

💵

▶

4 Status: Billing Review Feb 17, 9:56 PM

Status: Billing Review → Status: Invoice Pending → Status: Invoiced → Invoice Created

📨

Status: Invoice Pending by Hannah Shaw

From: Ready to Bill

To: Invoice Pending

Duration in Previous: 0m

💰

Status: Invoiced by Hannah Shaw

From: Invoice Pending

To: Invoiced

Duration in Previous: 2m

🧾

Invoice Created

Invoice Number: SM-254237

Bottlenecks

Ready for Scheduling

Duration: 4.0 business days (threshold: 1.0 business days)

Exceeded by 3.0 business days

Assigned

Duration: 18.7 business days (threshold: 4.0 business hours)

Exceeded by 18.2 business days

Closed

Duration: 3.0 business days (threshold: 1.0 business days)

Exceeded by 2.0 business days

Ready to Bill

Duration: 1.4 business days (threshold: 1.0 business days)

Exceeded by 2.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PSM

Type

Preventive Maintenance

Branch

N/A

Technician

Fernando Lemos

Scheduled

N/A

Created

Jan 9, 10:21 AM

Invoice #

SM-254237

Work Details (6)

Name	Type	Status	Qty	Amount	Date
WL-03100063	Labor	Open	14.5	$0.00	Feb 10, 7:19 PM
WL-03100064	Labor	Open	0.5	$0.00	Feb 10, 7:19 PM
WL-03100065	Labor	Open	0.75	$0.00	Feb 10, 7:19 PM
WL-03100066	Expenses	Open	1	$0.00	Feb 10, 7:19 PM
WL-03100067	Expenses	Open	1	$0.00	Feb 10, 7:19 PM
WL-03100068	Travel	Open	46	$0.00	Feb 10, 7:19 PM