Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01335824 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS ST FRANCIS MEDICAL CENTER - Midlothian — 13710 St Francis Blvd, Midlothian VA, 23114

Jan 9, 2026 → Feb 5, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (3 biz days late)
Active: 18 biz days
🕐 Clock stopped: Completed (Feb 5, 2026)
3d
▶ Clock Running
Status: Created
Jan 9 → Jan 14, 2026
3 business days (counted)
Running total: 3 of ? biz days used
15d
▶ Clock Running
Status: Assigned
Jan 14 → Feb 5, 2026
15 business days (counted)
Running total: 18 of ? biz days used
Created: Jan 9, 2026 Completed: Feb 5, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 9 → Jan 14 Created ▶ Running 3 3
Jan 14 → Feb 5 Assigned ▶ Running 15 18
Coordinators 19.7d
Billing 4.3d
✗ SLA Missed
Coordinators
19.7 days
Over SLA
Billing
4.3 days
Over SLA
Created: Jan 9, 2026 Due: Jan 31, 2026 Completed: Feb 5, 2026 (4 days late)
📅
19.0 days Total Age
⏱️
15.7d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
22.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 54 days old
🚨
Primary Delay 15.7 days stuck in "Assigned"
⏱️
Total Delay 22.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
4.0d / 1.0d SLA
Assigned
15.7d / 0.5d SLA
Closed
1.9d / 1.0d SLA
Ready to Bill
4.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
pm completed returned back to service
🔍 Technician Findings
pm completed returned back to service
⚠️ Problem Description
Preventive Maintenance
📄 Description
Stryker 1115 Big Wheel Prime Series Stretcher

Timeline

📋
Work Order Created Jan 9, 10:21 AM
Work Order: WO-01335824
Type: Preventive Maintenance
Priority: PSM
⏳ 4.0 business days
👷
▶
2 Technician Assigned Jan 14, 1:40 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5d 3h
🚨 10.0 business days
👷
Technician Assigned by Melissa Owens Jan 28, 12:31 PM
Technician: Fernando Lemos
⚠️ 7.0 business days
⏱️
▶
2 2x Labor Added Feb 5, 11:30 AM
2x Labor Added → Status: Completed
✔️
Status: Completed by Yves Dessin
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 21d 21h, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 6, 3:39 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 4h
⏳ 4.2 business days
📨
▶
3 Status: Invoice Pending Feb 12, 1:59 AM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-253666

Bottlenecks

Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Assigned
Duration: 15.7 business days (threshold: 4.0 business hours)
Exceeded by 15.2 business days
Closed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.4 business hours
Ready to Bill
Duration: 4.3 business days (threshold: 1.0 business days)
Exceeded by 3.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Fernando Lemos
Scheduled
N/A
Created
Jan 9, 10:21 AM
Invoice #
SM-253666

Work Details (2)

Name Type Status Qty Amount Date
WL-03092956 Labor Open 1 $0.00 Feb 5, 11:30 AM
WL-03092957 Labor Open 2 $0.00 Feb 5, 11:30 AM

Details