Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01335831 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS ST FRANCIS MEDICAL CENTER - Midlothian — 13710 St Francis Blvd, Midlothian VA, 23114

Jan 9, 2026 → Feb 13, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (9 biz days late)
Active: 24 biz days
🕐 Clock stopped: Completed (Feb 13, 2026)
3d
▶ Clock Running
Status: Created
Jan 9 → Jan 14, 2026
3 business days (counted)
Running total: 3 of ? biz days used
21d
▶ Clock Running
Status: Assigned
Jan 14 → Feb 13, 2026
21 business days (counted)
Running total: 24 of ? biz days used
Created: Jan 9, 2026 Completed: Feb 13, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 9 → Jan 14 Created ▶ Running 3 3
Jan 14 → Feb 13 Assigned ▶ Running 21 24
Coordinators 25.7d
Field Work 0.0d
Billing 1.4d
✗ SLA Missed
Coordinators
25.7 days
Over SLA
Field Work
0.0 days
Billing
1.4 days
Over SLA
Created: Jan 9, 2026 Due: Jan 31, 2026 Completed: Feb 13, 2026 (12 days late)
📅
25.0 days Total Age
⏱️
21.7d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
30.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Feb 12, 2026
Visit 2 Feb 13, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 54 days old
🚨
Primary Delay 21.7 days stuck in "Assigned"
⏱️
Total Delay 30.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
4.0d / 1.0d SLA
Assigned
21.7d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
6.5d / 1.0d SLA
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
CNL on 2/12/26 PM Electrical Stretcher .15 OHMS 101-125mA; Function checked and returned to service.
🔍 Technician Findings
CNL on 2/12/26 PM Electrical Stretcher .15 OHMS 101-125mA; Function checked and returned to service.
⚠️ Problem Description
Preventive Maintenance
📄 Description
Stryker 1115 Big Wheel Prime Series Stretcher

Timeline

📋
Work Order Created Jan 9, 10:21 AM
Work Order: WO-01335831
Type: Preventive Maintenance
Priority: PSM
⏳ 4.0 business days
👷
▶
2 Technician Assigned Jan 14, 1:40 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5d 3h
🚨 10.0 business days
👷
Technician Assigned by Melissa Owens Jan 28, 12:31 PM
Technician: a0h8Y00000JjGEaQAN, Fernando Lemos
🚨 13.0 business days
⏱️
▶
2 4x Labor Added Feb 13, 2:53 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Fernando Lemos
From: Assigned
To: Completed
Duration in Previous: 30d 1h
⏱️
▶
2 Labor Added Feb 13, 2:58 PM
Labor Added → Status: Closed
🏁
Status: Closed by Fernando Lemos
From: Completed
To: Closed
Duration in Previous: 4m
⚠️ 7.0 business days
📄
Status: Ready to Bill by Brandi Alvarez Feb 24, 4:03 PM
From: Closed
To: Ready to Bill
Duration in Previous: 11d 1h
💵
Status: Billing Review by Hannah Shaw Feb 25, 10:36 AM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 18h 32m, 0m
📨
▶
2 Status: Invoice Pending Feb 25, 11:07 AM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-254867

Bottlenecks

Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Assigned
Duration: 21.7 business days (threshold: 4.0 business hours)
Exceeded by 21.2 business days
Closed
Duration: 6.5 business days (threshold: 1.0 business days)
Exceeded by 5.5 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Fernando Lemos
Scheduled
N/A
Created
Jan 9, 10:21 AM
Invoice #
SM-254867

Work Details (5)

Name Type Status Qty Amount Date
WL-03105327 Labor Open 0.5 $0.00 Feb 13, 2:53 PM
WL-03105328 Labor Open 0.75 $0.00 Feb 13, 2:53 PM
WL-03105329 Expenses Open 1 $0.00 Feb 13, 2:53 PM
WL-03105330 Expenses Open 1 $0.00 Feb 13, 2:53 PM
WL-03105348 Labor Open 0.5 $0.00 Feb 13, 2:58 PM

Details