Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01335837 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS ST FRANCIS MEDICAL CENTER - Midlothian — 13710 St Francis Blvd, Midlothian VA, 23114

Jan 9, 2026 → Feb 11, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (7 biz days late)
Active: 22 biz days
🕐 Clock stopped: Completed (Feb 11, 2026)
3d
▶ Clock Running
Status: Created
Jan 9 → Jan 14, 2026
3 business days (counted)
Running total: 3 of ? biz days used
19d
▶ Clock Running
Status: Assigned
Jan 14 → Feb 11, 2026
19 business days (counted)
Running total: 22 of ? biz days used
Created: Jan 9, 2026 Completed: Feb 11, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 9 → Jan 14 Created ▶ Running 3 3
Jan 14 → Feb 11 Assigned ▶ Running 19 22
Coordinators 23.7d
Billing 0.7d
✗ SLA Missed
Coordinators
23.7 days
Over SLA
Billing
0.7 days
Created: Jan 9, 2026 Due: Mar 31, 2026 Completed: Feb 11, 2026 (48 days early)
📅
23.0 days Total Age
⏱️
19.7d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
29.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Feb 10, 2026
Visit 2 Feb 11, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 54 days old
🚨
Primary Delay 19.7 days stuck in "Assigned"
⏱️
Total Delay 29.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
4.0d / 1.0d SLA
Assigned
19.7d / 0.5d SLA
Closed
8.1d / 1.0d SLA
Ready to Bill
0.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
CNL on 2/10/26 PM Bed .18OHMS 82-158mA; Function checked and returned to service.
🔍 Technician Findings
CNL on 2/10/26 PM Bed .18OHMS 82-158mA; Function checked and returned to service.
⚠️ Problem Description
Preventive Maintenance
📄 Description
Stryker FL27 InTouch (series) Critical Care Bed (2130, 2131, 2040, 2141, 2151, 2152, 2153, 2154, 2155, 2156)

Timeline

📋
Work Order Created Jan 9, 10:21 AM
Work Order: WO-01335837
Type: Preventive Maintenance
Priority: PSM
⏳ 4.0 business days
👷
▶
2 Technician Assigned Jan 14, 1:40 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5d 3h
🚨 10.0 business days
👷
Technician Assigned by Melissa Owens Jan 28, 12:31 PM
Technician: Fernando Lemos
🚨 10.0 business days
⏱️
2x Labor Added Feb 10, 8:16 PM
Type: Labor
Status: Open
Qty: 0.5
⏱️
▶
2 3x Labor Added Feb 11, 5:57 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Fernando Lemos
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 28d 4h, 0m
⚠️ 8.8 business days
📄
Status: Ready to Bill by Brandi Alvarez Feb 24, 3:58 PM
From: Closed
To: Ready to Bill
Duration in Previous: 12d 21h
📨
▶
2 Status: Invoice Pending Feb 24, 9:53 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Feb 25, 9:00 AM
Invoice Number: SM-254811

Bottlenecks

Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Assigned
Duration: 19.7 business days (threshold: 4.0 business hours)
Exceeded by 19.2 business days
Closed
Duration: 8.1 business days (threshold: 1.0 business days)
Exceeded by 7.1 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Fernando Lemos
Scheduled
N/A
Created
Jan 9, 10:21 AM
Invoice #
SM-254811

Work Details (5)

Name Type Status Qty Amount Date
WL-03100200 Labor Open 0.5 $0.00 Feb 10, 8:16 PM
WL-03100201 Labor Open 0.5 $0.00 Feb 10, 8:16 PM
WL-03101735 Labor Open 0.5 $0.00 Feb 11, 5:57 PM
WL-03101736 Labor Open 0.75 $0.00 Feb 11, 5:57 PM
WL-03101737 Expenses Open 1 $0.00 Feb 11, 5:57 PM

Details