Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01335843 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS ST FRANCIS MEDICAL CENTER - Midlothian — 13710 St Francis Blvd, Midlothian VA, 23114

Jan 9, 2026 → Feb 18, 2026

✅ Completed

PSM

SLA Clock

Last business day of January 2026 · Target: Jan 30, 2026

✗ SLA Missed (11 biz days late)

Active: 26 biz days

🕐 Clock stopped: Completed (Feb 18, 2026)

3d

▶ Clock Running

Status: Created

Jan 9 → Jan 14, 2026

3 business days (counted)

Running total: 3 of ? biz days used

23d

▶ Clock Running

Status: Assigned

Jan 14 → Feb 18, 2026

23 business days (counted)

Running total: 26 of ? biz days used

Created: Jan 9, 2026 Completed: Feb 18, 2026

Show SLA Clock Detail (2 periods)

Period	Status	Clock	Biz Days	Running Total
Jan 9 → Jan 14	Created	▶ Running	3	3
Jan 14 → Feb 18	Assigned	▶ Running	23	26

Coordinators 27.7d

Billing 0.7d

✗ SLA Missed

Coordinators
27.7 days
Over SLA

Billing
0.7 days

Created: Jan 9, 2026 Due: Jan 31, 2026 Completed: Feb 18, 2026 (17 days late)

📅

27.0 days Total Age

⏱️

23.7d in Assigned Longest Stage

🔄

5 transitions Status Changes

⚠️

29.3d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

3 lines Work Details

🚩

3 visits On-Site Trips

📋

Coordinator Scheduling

🚩

3 On-Site Visits

3 on-site visits — why were multiple trips needed?

Visit 1 Feb 10, 2026

Visit 2 Feb 12, 2026

Visit 3 Feb 18, 2026

AI Analysis

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Generating AI analysis...

Completed with significant delays

Invoiced • 54 days old

🚨

Primary Delay 23.7 days stuck in "Assigned"

⏱️

Total Delay 29.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Ready for Scheduling

4.0d / 1.0d SLA

Assigned

23.7d / 0.5d SLA

Closed

4.1d / 1.0d SLA

Ready to Bill

0.7d / 1.0d SLA

Invoice Pending

0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        CNL on 2/10/26
CNL on 2/12/26
PM Bed .03 OHMS 14-28mA; Function checked and returned to service.                    

🔍 Technician Findings

                        CNL on 2/10/26
CNL on 2/12/26
PM Bed .03 OHMS 14-28mA; Function checked and returned to service.                    

⚠️ Problem Description

                        Preventive Maintenance                    

📄 Description

                        Bed, Electric                    

Timeline

📋

Work Order Created Jan 9, 10:21 AM

Work Order: WO-01335843

Type: Preventive Maintenance

Priority: PSM

⏳ 4.0 business days

👷

▶

2 Status: Assigned Jan 14, 1:40 PM

Status: Assigned → Technician Assigned

👷

Technician Assigned by Laura Hill

Technician: Yves Dessin

🚨 10.0 business days

👷

Technician Assigned by Melissa Owens Jan 28, 12:31 PM

Technician: Fernando Lemos

🚨 10.0 business days

⏱️

Labor Added Feb 10, 8:05 PM

Type: Labor

Status: Open

Qty: 0.5

⏳ 2.5 business days

⏱️

Labor Added Feb 12, 10:10 PM

Type: Labor

Status: Open

Qty: 0.5

⏳ 3.2 business days

⏱️

▶

2 Labor Added Feb 18, 6:05 PM

Labor Added → Status: Completed

✔️

Status: Completed by Fernando Lemos

From: Assigned, Completed

To: Completed, Closed

Duration in Previous: 35d 4h, 0m

⏳ 4.7 business days

📄

Status: Ready to Bill by Brandi Alvarez Feb 24, 4:21 PM

From: Closed

To: Ready to Bill

Duration in Previous: 5d 22h

📨

▶

2 Status: Invoice Pending Feb 24, 9:53 PM

Status: Invoice Pending → Status: Invoiced

💰

Status: Invoiced by Hannah Shaw

From: Invoice Pending

To: Invoiced

Duration in Previous: 2m

🧾

Invoice Created Feb 25, 9:00 AM

Invoice Number: SM-254811

Bottlenecks

Ready for Scheduling

Duration: 4.0 business days (threshold: 1.0 business days)

Exceeded by 3.0 business days

Assigned

Duration: 23.7 business days (threshold: 4.0 business hours)

Exceeded by 23.2 business days

Closed

Duration: 4.1 business days (threshold: 1.0 business days)

Exceeded by 3.1 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PSM

Type

Preventive Maintenance

Branch

N/A

Technician

Fernando Lemos

Scheduled

N/A

Created

Jan 9, 10:21 AM

Invoice #

SM-254811

Work Details (3)

Name	Type	Status	Qty	Amount	Date
WL-03100169	Labor	Open	0.5	$0.00	Feb 10, 8:05 PM
WL-03104163	Labor	Open	0.5	$0.00	Feb 12, 10:10 PM
WL-03110975	Labor	Open	1	$0.00	Feb 18, 6:05 PM