Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01335865 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Bon Secours St Mary's Hospital — 5801 Bremo Road, Richmond VA, 232226

Jan 9, 2026 → Feb 1, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 14 biz days
🕐 Clock stopped: Completed (Feb 1, 2026)
3d
▶ Clock Running
Status: Created
Jan 9 → Jan 14, 2026
3 business days (counted)
Running total: 3 of ? biz days used
11d
▶ Clock Running
Status: Assigned
Jan 14 → Jan 30, 2026
11 business days (counted)
Running total: 14 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 30 → Feb 1, 2026
0 business days (counted)
Running total: 14 of ? biz days used
Created: Jan 9, 2026 Completed: Feb 1, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 9 → Jan 14 Created ▶ Running 3 3
Jan 14 → Jan 30 Assigned ▶ Running 11 14
Jan 30 → Feb 1 Tech On Site ▶ Running 0 14
Coordinators 15.7d
Field Work 1.0d
Billing 1.4d
✗ SLA Missed
Coordinators
15.7 days
Over SLA
Field Work
1.0 days
Billing
1.4 days
Over SLA
Created: Jan 9, 2026 Due: Jan 31, 2026 Completed: Feb 1, 2026 (on time)
📅
15.0 days Total Age
⏱️
11.7d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
15.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
14 lines Work Details
🚩
3 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Rozier Cole — scheduling delays attributed to technician, not coordinators
Visit 1 Jan 27, 2026
Visit 2 Jan 29, 2026
Visit 3 Jan 30, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 54 days old
🚨
Primary Delay 11.7 days stuck in "Assigned"
⏱️
Total Delay 15.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
4.0d / 1.0d SLA
Assigned
11.7d / 0.5d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
1.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
1.27 CNL 1.29 CNL 1.30 PMD UNIT PER NMFG INSTRUCTIONS
🔍 Technician Findings
FOUND UNIT NEEDING PM
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Jan 9, 10:21 AM
Work Order: WO-01335865
Type: Preventive Maintenance
Priority: PSM
⏳ 4.0 business days
👷
▶
2 Technician Assigned Jan 14, 1:40 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5d 3h
⚠️ 7.0 business days
👷
Technician Assigned by Melissa Owens Jan 23, 2:33 PM
Technician: Rozier Cole
💵
3x Expenses Added Jan 23, 3:09 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 3.0 business days
💵
4x Expenses Added Jan 27, 11:42 PM
Type: Expenses, Labor
Status: Open
Qty: 1, 7
⏳ 3.0 business days
🔧
▶
2 Status: Tech On Site Jan 30, 11:12 AM
Status: Tech On Site → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
🚗
Travel Added Jan 30, 4:26 PM
Type: Travel
Status: Open
Qty: 371
⏳ 0.9 business days
💵
▶
4 3x Expenses Added Feb 1, 12:07 AM
3x Expenses Added → Status: Completed → 2x Labor Added → Status: Closed
✔️
Status: Completed by Rozier Cole
From: Tech On Site
To: Completed
Duration in Previous: 1d 12h
⏱️
2x Labor Added
Type: Labor, Expenses
Status: Open
Qty: 8.5, 1
🏁
Status: Closed by Rozier Cole
From: Completed
To: Closed
Duration in Previous: 3m
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 3, 3:35 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 15h
📨
▶
3 Status: Invoice Pending Feb 4, 12:15 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-252970
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m

Bottlenecks

Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Assigned
Duration: 11.7 business days (threshold: 4.0 business hours)
Exceeded by 11.2 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Rozier Cole
Scheduled
N/A
Created
Jan 9, 10:21 AM
Invoice #
SM-252970

Work Details (14)

Name Type Status Qty Amount Date
WL-03076897 Expenses Open 1 $0.00 Jan 23, 3:09 PM
WL-03076898 Expenses Open 1 $0.00 Jan 23, 3:09 PM
WL-03076896 Expenses Open 1 $0.00 Jan 23, 3:09 PM
WL-03081149 Expenses Open 1 $0.00 Jan 27, 11:42 PM
WL-03081147 Expenses Open 1 $0.00 Jan 27, 11:42 PM
WL-03081148 Expenses Open 1 $0.00 Jan 27, 11:42 PM
WL-03081151 Labor Open 7 $0.00 Jan 27, 11:43 PM
WL-03084853 Labor Open 1 $0.00 Jan 30, 11:15 AM
WL-03085550 Travel Open 371 $0.00 Jan 30, 4:26 PM
WL-03086913 Expenses Open 1 $0.00 Feb 1, 12:07 AM
WL-03086914 Expenses Open 1 $0.00 Feb 1, 12:07 AM
WL-03086915 Expenses Open 1 $0.00 Feb 1, 12:07 AM
WL-03086916 Labor Open 8.5 $0.00 Feb 1, 12:11 AM
WL-03086917 Expenses Open 1 $0.00 Feb 1, 12:12 AM

Details