Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01335867 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Bon Secours St Mary's Hospital — 5801 Bremo Road, Richmond VA, 232226

Jan 9, 2026 → Feb 2, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 15 biz days
🕐 Clock stopped: Completed (Feb 2, 2026)
3d
▶ Clock Running
Status: Created
Jan 9 → Jan 14, 2026
3 business days (counted)
Running total: 3 of ? biz days used
12d
▶ Clock Running
Status: Assigned
Jan 14 → Feb 2, 2026
12 business days (counted)
Running total: 15 of ? biz days used
Created: Jan 9, 2026 Completed: Feb 2, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 9 → Jan 14 Created ▶ Running 3 3
Jan 14 → Feb 2 Assigned ▶ Running 12 15
Coordinators 16.7d
Field Work 0.0d
Billing 0.3d
✗ SLA Missed
Coordinators
16.7 days
Over SLA
Field Work
0.0 days
Billing
0.3 days
Created: Jan 9, 2026 Due: Jan 31, 2026 Completed: Feb 2, 2026 (1 days late)
📅
16.0 days Total Age
⏱️
12.7d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
16.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 54 days old
🚨
Primary Delay 12.7 days stuck in "Assigned"
⏱️
Total Delay 16.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
4.0d / 1.0d SLA
Assigned
12.7d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
2.4d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PREFORMED PM AS PER MFG WORK SHEET AND VERIFED BED IS READY FOR USE
🔍 Technician Findings
FOUND BED FDOR PM
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Jan 9, 10:21 AM
Work Order: WO-01335867
Type: Preventive Maintenance
Priority: PSM
⏳ 4.0 business days
👷
▶
2 Technician Assigned Jan 14, 1:40 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5d 3h
⚠️ 9.0 business days
👷
Technician Assigned by Rhea Berry Jan 27, 8:31 AM
Technician: Carlos Robles
⚠️ 5.0 business days
⏱️
▶
2 Labor Added Feb 2, 3:41 PM
Labor Added → Status: Completed
✔️
Status: Completed by Carlos Robles
From: Assigned
To: Completed
Duration in Previous: 19d 2h
🏁
Status: Closed by Carlos Robles Feb 2, 3:46 PM
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 3.0 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 4, 10:14 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 18h
📨
▶
2 Status: Invoice Pending Feb 4, 12:15 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Feb 5, 9:00 AM
Invoice Number: SM-252970

Bottlenecks

Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Assigned
Duration: 12.7 business days (threshold: 4.0 business hours)
Exceeded by 12.2 business days
Closed
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Carlos Robles
Scheduled
N/A
Created
Jan 9, 10:21 AM
Invoice #
SM-252970

Work Details (1)

Name Type Status Qty Amount Date
WL-03088332 Labor Open 1 $0.00 Feb 2, 3:41 PM

Details