Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01335869 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Bon Secours St Mary's Hospital — 5801 Bremo Road, Richmond VA, 232226

Jan 9, 2026 → Jan 30, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 14 biz days
🕐 Clock stopped: Invoiced (Jan 31, 2026)
3d
▶ Clock Running
Status: Created
Jan 9 → Jan 14, 2026
3 business days (counted)
Running total: 3 of ? biz days used
11d
▶ Clock Running
Status: Assigned
Jan 14 → Jan 30, 2026
11 business days (counted)
Running total: 14 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 14 of ? biz days used
▶ Clock Running
Status: Completed
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 14 of ? biz days used
▶ Clock Running
Status: Closed
Jan 30 → Jan 31, 2026
0 business days (counted)
Running total: 14 of ? biz days used
Created: Jan 9, 2026 Invoiced: Jan 31, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 9 → Jan 14 Created ▶ Running 3 3
Jan 14 → Jan 30 Assigned ▶ Running 11 14
Jan 30 → Jan 30 Tech On Site ▶ Running 0 14
Jan 30 → Jan 30 Completed ▶ Running 0 14
Jan 30 → Jan 31 Closed ▶ Running 0 14
Coordinators 15.7d
Field Work 0.0d
Billing 0.1d
✗ SLA Missed
Coordinators
15.7 days
Over SLA
Field Work
0.0 days
Billing
0.1 days
Created: Jan 9, 2026 Due: Jan 31, 2026 Completed: Jan 31, 2026 (on time)
📅
15.0 days Total Age
⏱️
11.7d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
14.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 54 days old
🚨
Primary Delay 11.7 days stuck in "Assigned"
⏱️
Total Delay 14.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
4.0d / 1.0d SLA
Assigned
11.7d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
1.3d / 1.0d SLA
Incomplete
0.0d
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PMD UNIT PER MFG INSTRUCTIONS
🔍 Technician Findings
FOUND UNIT NEEDING PM
⚠️ Problem Description
Preventive Maintenance
📄 Description
Med Surg Bed, Electric

Timeline

📋
Work Order Created Jan 9, 10:21 AM
Work Order: WO-01335869
Type: Preventive Maintenance
Priority: PSM
⏳ 4.0 business days
👷
▶
2 Technician Assigned Jan 14, 1:40 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5d 3h
⚠️ 9.0 business days
👷
Technician Assigned by Rhea Berry Jan 27, 8:31 AM
Technician: Carlos Robles
⏳ 4.0 business days
👷
Technician Assigned by Melissa Owens Jan 30, 12:16 PM
Technician: Rozier Cole
🔧
▶
2 Status: Tech On Site Jan 30, 4:31 PM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type: Labor, Travel
Status: Open
Qty: 0.25, 10
✔️
Status: Completed by Rozier Cole Jan 30, 4:42 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 11m, 0m
⚠️
Status: Incomplete by Matthew Bateman Jan 30, 11:13 PM
From: Closed
To: Incomplete
Duration in Previous: 6h 30m
⏱️
▶
2 Labor Added Jan 30, 11:23 PM
Labor Added → Status: Closed
🏁
Status: Closed by Matthew Bateman
From: Incomplete
To: Closed
Duration in Previous: 11m
⏳ 1.1 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 2, 3:12 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 15h
📨
▶
2 Status: Invoice Pending Feb 2, 3:37 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Feb 3, 9:00 AM
Invoice Number: SM-252825

Bottlenecks

Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Assigned
Duration: 11.7 business days (threshold: 4.0 business hours)
Exceeded by 11.2 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Rozier Cole
Scheduled
N/A
Created
Jan 9, 10:21 AM
Invoice #
SM-252825

Work Details (3)

Name Type Status Qty Amount Date
WL-03085595 Labor Open 0.25 $0.00 Jan 30, 4:34 PM
WL-03085597 Travel Open 10 $0.00 Jan 30, 4:34 PM
WL-03086289 Labor Open 1 $0.00 Jan 30, 11:23 PM

Details