Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01335875 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Bon Secours St Mary's Hospital — 5801 Bremo Road, Richmond VA, 232226

Jan 9, 2026 → Jan 28, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✓ SLA Met (1 biz days early)
Active: 13 biz days
🕐 Clock stopped: Completed (Jan 29, 2026)
3d
▶ Clock Running
Status: Created
Jan 9 → Jan 14, 2026
3 business days (counted)
Running total: 3 of ? biz days used
10d
▶ Clock Running
Status: Assigned
Jan 14 → Jan 29, 2026
10 business days (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 29 → Jan 29, 2026
0 business days (counted)
Running total: 13 of ? biz days used
Created: Jan 9, 2026 Completed: Jan 29, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 9 → Jan 14 Created ▶ Running 3 3
Jan 14 → Jan 29 Assigned ▶ Running 10 13
Jan 29 → Jan 29 Tech On Site ▶ Running 0 13
Coordinators 14.3d
Field Work 0.0d
Billing 0.1d
✓ SLA Met
Coordinators
14.3 days
Over SLA
Field Work
0.0 days
Billing
0.1 days
Created: Jan 9, 2026 Due: Feb 28, 2026 Completed: Jan 29, 2026 (30 days early)
📅
13.6 days Total Age
⏱️
10.3d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
13.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 54 days old
🚨
Primary Delay 10.3 days stuck in "Assigned"
⏱️
Total Delay 13.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
4.0d / 1.0d SLA
Assigned
10.3d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
pmd unit per mfg instructions
🔍 Technician Findings
found unit needing pm
⚠️ Problem Description
Preventive Maintenance
📄 Description
Zoom Prime Series Stretcher

Timeline

📋
Work Order Created Jan 9, 10:21 AM
Work Order: WO-01335875
Type: Preventive Maintenance
Priority: PSM
⏳ 4.0 business days
👷
▶
2 Technician Assigned Jan 14, 1:40 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5d 3h
⚠️ 9.0 business days
👷
Technician Assigned by Rhea Berry Jan 27, 8:31 AM
Technician: Carlos Robles
⏳ 2.0 business days
🔧
▶
3 Status: Tech On Site Jan 28, 11:56 PM
Status: Tech On Site → Labor Added → Status: Closed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
🏁
Status: Closed by Rozier Cole
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw Jan 30, 12:46 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 12h
📨
Status: Invoice Pending by Hannah Shaw Jan 30, 1:50 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 3m, 0m
⏳ 2.0 business days
🧾
Invoice Created Feb 2, 9:00 AM
Invoice Number: SM-252688

Bottlenecks

Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Assigned
Duration: 10.3 business days (threshold: 4.0 business hours)
Exceeded by 9.8 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Carlos Robles
Scheduled
N/A
Created
Jan 9, 10:21 AM
Invoice #
SM-252688

Work Details (1)

Name Type Status Qty Amount Date
WL-03082900 Labor Open 1 $0.00 Jan 28, 11:58 PM

Details