Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01335883 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Bon Secours St Mary's Hospital — 5801 Bremo Road, Richmond VA, 232226

Jan 9, 2026 → Feb 16, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (10 biz days late)
Active: 24 biz days
🕐 Clock stopped: Completed (Feb 16, 2026)
3d
▶ Clock Running
Status: Created
Jan 9 → Jan 14, 2026
3 business days (counted)
Running total: 3 of ? biz days used
21d
▶ Clock Running
Status: Assigned
Jan 14 → Feb 16, 2026
21 business days (counted)
Running total: 24 of ? biz days used
Created: Jan 9, 2026 Completed: Feb 16, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 9 → Jan 14 Created ▶ Running 3 3
Jan 14 → Feb 16 Assigned ▶ Running 21 24
Coordinators 25.7d
Billing 0.0d
✗ SLA Missed
Coordinators
25.7 days
Over SLA
Billing
0.0 days
Created: Jan 9, 2026 Due: Feb 28, 2026 Completed: Feb 16, 2026 (12 days early)
📅
25.0 days Total Age
⏱️
21.7d in Assigned Longest Stage
🔄
4 transitions Status Changes
⚠️
31.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 54 days old
🚨
Primary Delay 21.7 days stuck in "Assigned"
⏱️
Total Delay 31.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
4.0d / 1.0d SLA
Assigned
21.7d / 0.5d SLA
Closed
8.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM completed
🔍 Technician Findings
PM due
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Jan 9, 10:21 AM
Work Order: WO-01335883
Type: Preventive Maintenance
Priority: PSM
⏳ 4.0 business days
👷
▶
2 Technician Assigned Jan 14, 1:40 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5d 3h
⚠️ 9.0 business days
👷
Technician Assigned by Rhea Berry Jan 27, 8:31 AM
Technician: Carlos Robles
🚨 14.0 business days
👷
Technician Assigned by Rhea Berry Feb 16, 5:55 PM
Technician: Side Kick Technician
💵
▶
2 Expenses Added Feb 16, 6:37 PM
Expenses Added → Status: Completed
✔️
Status: Completed by Matthew Bateman
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 33d 4h, 0m
⚠️ 8.0 business days
⏱️
▶
4 Labor Added Feb 26, 10:45 AM
Labor Added → Status: Ready to Bill → Invoice Created → Status: Invoiced
📄
Status: Ready to Bill by Hannah Shaw
From: Closed, Ready to Bill
To: Ready to Bill, Invoice Pending
Duration in Previous: 9d 16h, 0m
🧾
Invoice Created
Invoice Number: SM-254952
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m

Bottlenecks

Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Assigned
Duration: 21.7 business days (threshold: 4.0 business hours)
Exceeded by 21.2 business days
Closed
Duration: 8.0 business days (threshold: 1.0 business days)
Exceeded by 7.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Side Kick Technician
Scheduled
N/A
Created
Jan 9, 10:21 AM
Invoice #
SM-254952

Work Details (2)

Name Type Status Qty Amount Date
WL-03107781 Expenses Open 1 $0.00 Feb 16, 6:37 PM
WL-03121050 Labor Open - $0.00 Feb 26, 10:45 AM

Details