Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01335970 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS ST. FRANCIS DOWNTOWN — One St Francis Dr, Greenville SC, 29601

Jan 9, 2026 → Jan 15, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✓ SLA Met (10 biz days early)
Active: 4 biz days
🕐 Clock stopped: Completed (Jan 15, 2026)
▶ Clock Running
Status: Created
Jan 9 → Jan 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: Assigned
Jan 9 → Jan 15, 2026
4 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 4 of ? biz days used
Created: Jan 9, 2026 Completed: Jan 15, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 9 → Jan 9 Created ▶ Running 0 0
Jan 9 → Jan 15 Assigned ▶ Running 4 4
Jan 15 → Jan 15 Tech On Site ▶ Running 0 4
Coordinators 5.1d
Field Work 0.1d
✓ SLA Met
Coordinators
5.1 days
Over SLA
Field Work
0.1 days
Created: Jan 9, 2026 Due: Jan 31, 2026 Completed: Jan 15, 2026 (16 days early)
📅
5.0 days Total Age
⏱️
4.8d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
4.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 54 days old
🚨
Primary Delay 4.8 days stuck in "Assigned"
⏱️
Total Delay 4.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
4.8d / 0.5d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.1d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Completed pm service, checked all functions, no issues found
🔍 Technician Findings
PM service due
⚠️ Problem Description
Preventive Maintenance
📄 Description
Med Surg Bed, Electric

Timeline

📋
Work Order Created Jan 9, 10:21 AM
Work Order: WO-01335970
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Jan 9, 12:15 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 53m
⚠️ 5.0 business days
👷
Technician Assigned by Rhea Berry Jan 15, 2:39 PM
Technician: Kevin Cogdill
🔧
Status: Tech On Site by Kevin Cogdill Jan 15, 5:01 PM
From: Assigned
To: Tech On Site
Duration in Previous: 6d 4h
⏱️
▶
3 Labor Added Jan 15, 5:52 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Kevin Cogdill
From: Tech On Site
To: Completed
Duration in Previous: 53m
🏁
Status: Closed by Kevin Cogdill
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 1.8 business days
📄
Status: Ready to Bill by Hannah Shaw Jan 19, 10:13 AM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 16h
📨
Status: Invoice Pending by Hannah Shaw Jan 19, 12:36 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 2h 23m, 0m
🧾
Invoice Created Jan 20, 9:00 AM
Invoice Number: SM-251631

Bottlenecks

Assigned
Duration: 4.8 business days (threshold: 4.0 business hours)
Exceeded by 4.3 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Kevin Cogdill
Scheduled
N/A
Created
Jan 9, 10:21 AM
Invoice #
SM-251631

Work Details (1)

Name Type Status Qty Amount Date
WL-03066968 Labor Open 1.25 $0.00 Jan 15, 5:52 PM

Details