Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01335983 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS ST. FRANCIS DOWNTOWN — One St Francis Dr, Greenville SC, 29601

Jan 9, 2026 → Jan 26, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✓ SLA Met (3 biz days early)
Active: 11 biz days
🕐 Clock stopped: Completed (Jan 27, 2026)
▶ Clock Running
Status: Created
Jan 9 → Jan 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
11d
▶ Clock Running
Status: Assigned
Jan 9 → Jan 27, 2026
11 business days (counted)
Running total: 11 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 11 of ? biz days used
Created: Jan 9, 2026 Completed: Jan 27, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 9 → Jan 9 Created ▶ Running 0 0
Jan 9 → Jan 27 Assigned ▶ Running 11 11
Jan 27 → Jan 27 Tech On Site ▶ Running 0 11
Coordinators 11.4d
Field Work 0.0d
Billing 0.1d
✓ SLA Met
Coordinators
11.4 days
Over SLA
Field Work
0.0 days
Billing
0.1 days
Created: Jan 9, 2026 Due: Jan 31, 2026 Completed: Jan 27, 2026 (4 days early)
📅
11.3 days Total Age
⏱️
11.2d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
10.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 54 days old
🚨
Primary Delay 11.2 days stuck in "Assigned"
⏱️
Total Delay 10.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
11.2d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM
🔍 Technician Findings
PM
⚠️ Problem Description
Preventive Maintenance
📄 Description
Hill-Rom P8000 Stretcher

Timeline

📋
Work Order Created Jan 9, 10:21 AM
Work Order: WO-01335983
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Jan 9, 12:15 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 53m
🚨 11.0 business days
🔧
▶
2 Status: Tech On Site Jan 26, 9:39 PM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 1, 0.5
✔️
▶
2 Status: Completed Jan 26, 9:46 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Joe Evans
From: Completed
To: Closed
Duration in Previous: 2m
📄
Status: Ready to Bill by Hannah Shaw Jan 27, 1:35 PM
From: Closed
To: Ready to Bill
Duration in Previous: 15h 46m
📨
Status: Invoice Pending by Hannah Shaw Jan 27, 2:04 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 29m, 0m
⏳ 4.0 business days
🧾
Invoice Created Feb 1, 8:12 PM
Invoice Number: SM-252349

Bottlenecks

Assigned
Duration: 11.2 business days (threshold: 4.0 business hours)
Exceeded by 10.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Jan 9, 10:21 AM
Invoice #
SM-252349

Work Details (2)

Name Type Status Qty Amount Date
WL-03079495 Labor Open 1 $0.00 Jan 26, 9:43 PM
WL-03079496 Labor Open 0.5 $0.00 Jan 26, 9:43 PM

Details