Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01335993 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS ST. FRANCIS DOWNTOWN — One St Francis Dr, Greenville SC, 29601

Jan 9, 2026 → Feb 4, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (3 biz days late)
Active: 18 biz days
🕐 Clock stopped: Completed (Feb 5, 2026)
▶ Clock Running
Status: Created
Jan 9 → Jan 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
17d
▶ Clock Running
Status: Assigned
Jan 9 → Feb 4, 2026
17 business days (counted)
Running total: 17 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 4 → Feb 5, 2026
1 business day (counted)
Running total: 18 of ? biz days used
Created: Jan 9, 2026 Completed: Feb 5, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 9 → Jan 9 Created ▶ Running 0 0
Jan 9 → Feb 4 Assigned ▶ Running 17 17
Feb 4 → Feb 5 Tech On Site ▶ Running 1 18
Coordinators 18.1d
Field Work 0.2d
Billing 0.0d
✗ SLA Missed
Coordinators
18.1 days
Over SLA
Field Work
0.2 days
Billing
0.0 days
Created: Jan 9, 2026 Due: Feb 28, 2026 Completed: Feb 5, 2026 (23 days early)
📅
18.0 days Total Age
⏱️
17.8d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
17.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 54 days old
🚨
Primary Delay 17.8 days stuck in "Assigned"
⏱️
Total Delay 17.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
17.8d / 0.5d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Completed pm service, checked all functions, no issues found
🔍 Technician Findings
PM service due
⚠️ Problem Description
Preventive Maintenance
📄 Description
Zoom Prime Series Stretcher

Timeline

📋
Work Order Created Jan 9, 10:21 AM
Work Order: WO-01335993
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Jan 9, 12:15 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 53m
🚨 18.0 business days
👷
Technician Assigned by Abby Jinerson Feb 4, 3:52 PM
Technician: Kevin Cogdill
🔧
Status: Tech On Site by Kevin Cogdill Feb 4, 5:35 PM
From: Assigned
To: Tech On Site
Duration in Previous: 26d 5h
⏱️
▶
2 3x Labor Added Feb 4, 6:56 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Kevin Cogdill
From: Tech On Site
To: Completed
Duration in Previous: 1h 25m
🏁
Status: Closed by Kevin Cogdill Feb 4, 7:02 PM
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Hannah Shaw Feb 5, 1:50 PM
From: Closed
To: Ready to Bill
Duration in Previous: 18h 47m
📨
▶
2 Status: Invoice Pending Feb 5, 1:55 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
⏳ 2.0 business days
🧾
Invoice Created Feb 8, 8:26 PM
Invoice Number: SM-253069

Bottlenecks

Assigned
Duration: 17.8 business days (threshold: 4.0 business hours)
Exceeded by 17.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Kevin Cogdill
Scheduled
N/A
Created
Jan 9, 10:21 AM
Invoice #
SM-253069

Work Details (3)

Name Type Status Qty Amount Date
WL-03092025 Labor Open 1.5 $0.00 Feb 4, 6:56 PM
WL-03092026 Labor Open 0.5 $0.00 Feb 4, 6:56 PM
WL-03092027 Expenses Open 1 $0.00 Feb 4, 6:56 PM

Details