Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01336007 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS ST. FRANCIS EASTSIDE — 125 Commonwealth Dr, Greenville SC, 29615

Jan 9, 2026 → Jan 13, 2026

✅ Completed

PSM

SLA Clock

Last business day of January 2026 · Target: Jan 30, 2026

✓ SLA Met (11 biz days early)

Active: 3 biz days

🕐 Clock stopped: Completed (Jan 14, 2026)

▶ Clock Running

Status: Created

Jan 9 → Jan 9, 2026

0 business days (counted)

Running total: 0 of ? biz days used

2d

▶ Clock Running

Status: Assigned

Jan 9 → Jan 13, 2026

2 business days (counted)

Running total: 2 of ? biz days used

▶ Clock Running

Status: Entered

Jan 13 → Jan 13, 2026

0 business days (counted)

Running total: 2 of ? biz days used

▶ Clock Running

Status: Ready for Scheduling

Jan 13 → Jan 13, 2026

0 business days (counted)

Running total: 2 of ? biz days used

▶ Clock Running

Status: Assigned

Jan 13 → Jan 13, 2026

0 business days (counted)

Running total: 2 of ? biz days used

▶ Clock Running

Status: Tech On Site

Jan 13 → Jan 14, 2026

1 business day (counted)

Running total: 3 of ? biz days used

Created: Jan 9, 2026 Completed: Jan 14, 2026

Show SLA Clock Detail (6 periods)

Period	Status	Clock	Biz Days	Running Total
Jan 9 → Jan 9	Created	▶ Running	0	0
Jan 9 → Jan 13	Assigned	▶ Running	2	2
Jan 13 → Jan 13	Entered	▶ Running	0	2
Jan 13 → Jan 13	Ready for Scheduling	▶ Running	0	2
Jan 13 → Jan 13	Assigned	▶ Running	0	2
Jan 13 → Jan 14	Tech On Site	▶ Running	1	3

Coordinators 3.2d

Field Work 0.1d

Billing 0.0d

✓ SLA Met

Coordinators
3.2 days
Over SLA

Field Work
0.1 days

Billing
0.0 days

Created: Jan 9, 2026 Due: Jan 31, 2026 Completed: Jan 14, 2026 (17 days early)

📅

3.1 days Total Age

⏱️

2.8d in Assigned Longest Stage

🔄

7 transitions Status Changes

⚠️

2.3d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

1 lines Work Details

🏠

1 visit On-Site Trips

👤

Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...

Completed with minor delays

Invoiced • 54 days old

🚨

Primary Delay 2.8 days stuck in "Assigned"

⏱️

Total Delay 2.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Ready for Scheduling

0.3d / 1.0d SLA

Assigned

2.9d / 0.5d SLA

Tech On Site

0.1d / 1.0d SLA

Completed

0.0d / 1.0d SLA

Closed

1.0d / 1.0d SLA

Ready to Bill

0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/13/26 AJinerson - Received notice from tech needing WO reassigned. 

🔧 Work Performed

                        Completed pm service, checked all function, no issues found                    

🔍 Technician Findings

                        PM service due                    

⚠️ Problem Description

                        Preventive Maintenance                    

📄 Description

                        Bed, Electric                    

Timeline

📋

Work Order Created Jan 9, 10:21 AM

Work Order: WO-01336007

Type: Preventive Maintenance

Priority: PSM

👷

▶

2 Technician Assigned Jan 9, 12:44 PM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Abby Jinerson

From: Ready for Scheduling

To: Assigned

Duration in Previous: 2h 22m

⏳ 3.0 business days

🆕

▶

2 Status: Entered Jan 13, 4:58 PM

Status: Entered → Technician Assigned

👷

Technician Assigned by Abby Jinerson

Technician: Kevin Cogdill

🔧

Status: Tech On Site by Kevin Cogdill Jan 13, 6:19 PM

From: Assigned

To: Tech On Site

Duration in Previous: 1h 20m

⏱️

▶

2 Labor Added Jan 13, 7:20 PM

Labor Added → Status: Completed

✔️

Status: Completed by Kevin Cogdill

From: Tech On Site

To: Completed

Duration in Previous: 1h 4m

🏁

Status: Closed by Kevin Cogdill Jan 13, 7:27 PM

From: Completed

To: Closed

Duration in Previous: 4m

📄

Status: Ready to Bill by Hannah Shaw Jan 14, 12:18 PM

From: Closed

To: Ready to Bill

Duration in Previous: 16h 50m

📨

Status: Invoice Pending by Hannah Shaw Jan 14, 12:34 PM

From: Ready to Bill, Invoice Pending

To: Invoice Pending, Invoiced

Duration in Previous: 15m, 0m

⏳ 3.0 business days

🧾

Invoice Created Jan 18, 2:58 PM

Invoice Number: SM-251169

Bottlenecks

Assigned

Duration: 2.8 business days (threshold: 4.0 business hours)

Exceeded by 2.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PSM

Type

Preventive Maintenance

Branch

N/A

Technician

Kevin Cogdill

Scheduled

N/A

Created

Jan 9, 10:21 AM

Invoice #

SM-251169

Work Details (1)

Name	Type	Status	Qty	Amount	Date
WL-03063909	Labor	Open	1.5	$0.00	Jan 13, 7:20 PM