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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01336021 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS ST. FRANCIS EASTSIDE — 125 Commonwealth Dr, Greenville SC, 29615

Jan 9, 2026 → Jan 14, 2026

✅ Completed

PSM

SLA Clock

Last business day of January 2026 · Target: Jan 30, 2026

✓ SLA Met (11 biz days early)

Active: 3 biz days

🕐 Clock stopped: Completed (Jan 14, 2026)

▶ Clock Running

Status: Created

Jan 9 → Jan 9, 2026

0 business days (counted)

Running total: 0 of ? biz days used

3d

▶ Clock Running

Status: Assigned

Jan 9 → Jan 14, 2026

3 business days (counted)

Running total: 3 of ? biz days used

▶ Clock Running

Status: Entered

Jan 14 → Jan 14, 2026

0 business days (counted)

Running total: 3 of ? biz days used

▶ Clock Running

Status: Ready for Scheduling

Jan 14 → Jan 14, 2026

0 business days (counted)

Running total: 3 of ? biz days used

▶ Clock Running

Status: Assigned

Jan 14 → Jan 14, 2026

0 business days (counted)

Running total: 3 of ? biz days used

▶ Clock Running

Status: Tech On Site

Jan 14 → Jan 14, 2026

0 business days (counted)

Running total: 3 of ? biz days used

Created: Jan 9, 2026 Completed: Jan 14, 2026

Show SLA Clock Detail (6 periods)

Period	Status	Clock	Biz Days	Running Total
Jan 9 → Jan 9	Created	▶ Running	0	0
Jan 9 → Jan 14	Assigned	▶ Running	3	3
Jan 14 → Jan 14	Entered	▶ Running	0	3
Jan 14 → Jan 14	Ready for Scheduling	▶ Running	0	3
Jan 14 → Jan 14	Assigned	▶ Running	0	3
Jan 14 → Jan 14	Tech On Site	▶ Running	0	3

Coordinators 4.3d

Field Work 0.1d

Billing 0.0d

✓ SLA Met

Coordinators
4.3 days
Over SLA

Field Work
0.1 days

Billing
0.0 days

Created: Jan 9, 2026 Due: Mar 31, 2026 Completed: Jan 14, 2026 (76 days early)

📅

4.0 days Total Age

⏱️

3.8d in Assigned Longest Stage

🔄

8 transitions Status Changes

⚠️

3.4d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

1 lines Work Details

🏠

1 visit On-Site Trips

👤

Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays

Invoiced • 54 days old

🚨

Primary Delay 3.8 days stuck in "Assigned"

⏱️

Total Delay 3.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Ready for Scheduling

0.3d / 1.0d SLA

Assigned

4.0d / 0.5d SLA

Tech On Site

0.1d / 1.0d SLA

Completed

0.0d / 1.0d SLA

Closed

1.1d / 1.0d SLA

Ready to Bill

0.0d / 1.0d SLA

Invoice Pending

0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/14/26 AJ - Received request to reassign tech. 

🔧 Work Performed

                        Completed pm service, checked all functions, no issues found                    

🔍 Technician Findings

                        PM service due                    

⚠️ Problem Description

                        Preventive Maintenance                    

📄 Description

                        Med Surg Bed, Electric                    

Timeline

📋

Work Order Created Jan 9, 10:21 AM

Work Order: WO-01336021

Type: Preventive Maintenance

Priority: PSM

👷

▶

2 Technician Assigned Jan 9, 12:44 PM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Abby Jinerson

From: Ready for Scheduling

To: Assigned

Duration in Previous: 2h 22m

⏳ 4.0 business days

🆕

▶

2 Status: Entered Jan 14, 3:59 PM

Status: Entered → Technician Assigned

👷

Technician Assigned by Abby Jinerson

Technician: a0hVU0000008GsPYAU, Kevin Cogdill

🔧

Status: Tech On Site by Kevin Cogdill Jan 14, 5:54 PM

From: Assigned

To: Tech On Site

Duration in Previous: 1h 53m

⏱️

▶

3 Labor Added Jan 14, 6:19 PM

Labor Added → Status: Completed → Status: Closed

✔️

Status: Completed by Kevin Cogdill

From: Tech On Site

To: Completed

Duration in Previous: 28m

🏁

Status: Closed by Kevin Cogdill

From: Completed

To: Closed

Duration in Previous: 1m

📄

Status: Ready to Bill by Hannah Shaw Jan 15, 12:24 PM

From: Closed

To: Ready to Bill

Duration in Previous: 18h 1m

📨

▶

2 Status: Invoice Pending Jan 15, 12:43 PM

Status: Invoice Pending → Status: Invoiced

💰

Status: Invoiced by Hannah Shaw

From: Invoice Pending

To: Invoiced

Duration in Previous: 1m

⏳ 2.0 business days

🧾

Invoice Created Jan 18, 2:58 PM

Invoice Number: SM-251242

Bottlenecks

Assigned

Duration: 3.8 business days (threshold: 4.0 business hours)

Exceeded by 3.3 business days

Closed

Duration: 1.1 business days (threshold: 1.0 business days)

Exceeded by 0.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PSM

Type

Preventive Maintenance

Branch

N/A

Technician

Kevin Cogdill

Scheduled

N/A

Created

Jan 9, 10:21 AM

Invoice #

SM-251242

Work Details (1)

Name	Type	Status	Qty	Amount	Date
WL-03065322	Labor	Open	1.25	$0.00	Jan 14, 6:19 PM