Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01336025 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Canyon Vista Medical Center — 5700 AZ-90, Sierra Vista AZ, 85635

Jan 9, 2026 → Jan 28, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✓ SLA Met (2 biz days early)
Active: 12 biz days
🕐 Clock stopped: Completed (Jan 28, 2026)
▶ Clock Running
Status: Created
Jan 9 → Jan 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
12d
▶ Clock Running
Status: Assigned
Jan 9 → Jan 28, 2026
12 business days (counted)
Running total: 12 of ? biz days used
Created: Jan 9, 2026 Completed: Jan 28, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 9 → Jan 9 Created ▶ Running 0 0
Jan 9 → Jan 28 Assigned ▶ Running 12 12
Coordinators 13.0d
Billing 0.2d
✓ SLA Met
Coordinators
13.0 days
Over SLA
Billing
0.2 days
Created: Jan 9, 2026 Due: Jan 31, 2026 Completed: Jan 28, 2026 (3 days early)
📅
13.0 days Total Age
⏱️
13.0d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
13.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 54 days old
🚨
Primary Delay 13.0 days stuck in "Assigned"
⏱️
Total Delay 13.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
13.0d / 0.5d SLA
Closed
2.3d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM Mechanical Stretcher; Function checked and returned to service.
🔍 Technician Findings
PM Mechanical Stretcher; Function checked and returned to service.
⚠️ Problem Description
Preventive Maintenance
📄 Description
Advantage Series PACU Stretcher

Timeline

📋
▶
3 Work Order Created Jan 9, 10:21 AM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician: Tyler Bollman
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1m
🚨 13.0 business days
⏱️
▶
2 Labor Added Jan 28, 4:40 PM
Labor Added → Status: Completed
✔️
Status: Completed by Fernando Lemos
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 19d 6h, 1m
⏳ 2.9 business days
📄
Status: Ready to Bill by Hannah Shaw Jan 30, 12:19 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 19h
📨
▶
2 Status: Invoice Pending Jan 30, 1:52 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Feb 2, 9:00 AM
Invoice Number: SM-252689

Bottlenecks

Assigned
Duration: 13.0 business days (threshold: 4.0 business hours)
Exceeded by 12.5 business days
Closed
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Tyler Bollman
Scheduled
N/A
Created
Jan 9, 10:21 AM
Invoice #
SM-252689

Work Details (1)

Name Type Status Qty Amount Date
WL-03082144 Labor Open 0.75 $0.00 Jan 28, 4:40 PM

Details