Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01336073 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Danville Regional Medical Center — 142 South Main Street, Danville VA, 24541

Jan 9, 2026 → Feb 20, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (14 biz days late)
Active: 28 biz days
🕐 Clock stopped: Completed (Feb 21, 2026)
▶ Clock Running
Status: Created
Jan 9 → Jan 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
28d
▶ Clock Running
Status: Assigned
Jan 9 → Feb 20, 2026
28 business days (counted)
Running total: 28 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 20 → Feb 21, 2026
0 business days (counted)
Running total: 28 of ? biz days used
Created: Jan 9, 2026 Completed: Feb 21, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 9 → Jan 9 Created ▶ Running 0 0
Jan 9 → Feb 20 Assigned ▶ Running 28 28
Feb 20 → Feb 21 Tech On Site ▶ Running 0 28
Coordinators 29.1d
Field Work 1.0d
Billing 1.5d
✗ SLA Missed
Coordinators
29.1 days
Over SLA
Field Work
1.0 days
Billing
1.5 days
Over SLA
Created: Jan 9, 2026 Due: Feb 28, 2026 Completed: Feb 21, 2026 (7 days early)
📅
29.0 days Total Age
⏱️
28.5d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
31.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 54 days old
🚨
Primary Delay 28.5 days stuck in "Assigned"
⏱️
Total Delay 31.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.6d / 1.0d SLA
Assigned
28.5d / 0.5d SLA
Tech On Site
1.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Technician Findings upon arrival: Located unit in facility What caused the issue: Annual PM Required Actions Taken/Work Performed: Performed PM. Final Resolution: All Functions are Working as Intended Returned to Service
🔍 Technician Findings
Technician Findings upon arrival: Located unit in facility What caused the issue: Annual PM Required Actions Taken/Work Performed: Performed PM. Final Resolution: All Functions are Working as Intended Returned to Service
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Jan 9, 10:21 AM
Work Order: WO-01336073
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Jan 9, 3:03 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 4h 41m
🚨 25.0 business days
👷
Technician Assigned by Melissa Owens Feb 16, 9:01 AM
Technician: Christopher Carroll
💵
Expenses Added Feb 16, 10:13 AM
Type: Expenses
Status: Open
Qty: 1
⏳ 4.0 business days
🔧
Status: Tech On Site by Christopher Carroll Feb 20, 10:34 AM
From: Assigned
To: Tech On Site
Duration in Previous: 41d 19h
💵
Expenses Added Feb 20, 1:17 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
2 3x Labor Added Feb 20, 4:15 PM
3x Labor Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
▶
3 Expenses Added Feb 20, 11:13 PM
Expenses Added → Labor Added → Status: Completed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 7.75
✔️
Status: Completed by Christopher Carroll
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 12h 42m, 0m
⏳ 4.1 business days
📄
Status: Ready to Bill by Brandi Alvarez Feb 26, 2:46 PM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 15h
📨
▶
2 Status: Invoice Pending Feb 27, 2:42 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Feb 27, 9:00 AM
Invoice Number: SM-255043

Bottlenecks

Assigned
Duration: 28.5 business days (threshold: 4.0 business hours)
Exceeded by 28.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Christopher Carroll
Scheduled
N/A
Created
Jan 9, 10:21 AM
Invoice #
SM-255043

Work Details (8)

Name Type Status Qty Amount Date
WL-03106918 Expenses Open 1 $0.00 Feb 16, 10:13 AM
WL-03113959 Expenses Open 1 $0.00 Feb 20, 1:17 PM
WL-03114317 Labor Open 1 $0.00 Feb 20, 4:15 PM
WL-03114318 Travel Open 8 $0.00 Feb 20, 4:15 PM
WL-03114316 Labor Open 0.25 $0.00 Feb 20, 4:15 PM
WL-03114327 Expenses Open 1 $0.00 Feb 20, 4:20 PM
WL-03114938 Expenses Open 1 $0.00 Feb 20, 11:13 PM
WL-03114942 Labor Open 7.75 $0.00 Feb 20, 11:16 PM

Details