Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01336077 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Danville Regional Medical Center — 142 South Main Street, Danville VA, 24541

Jan 9, 2026 → Jan 16, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✓ SLA Met (9 biz days early)
Active: 5 biz days
🕐 Clock stopped: Completed (Jan 17, 2026)
▶ Clock Running
Status: Created
Jan 9 → Jan 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
5d
▶ Clock Running
Status: Assigned
Jan 9 → Jan 16, 2026
5 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 16 → Jan 17, 2026
0 business days (counted)
Running total: 5 of ? biz days used
Created: Jan 9, 2026 Completed: Jan 17, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 9 → Jan 9 Created ▶ Running 0 0
Jan 9 → Jan 16 Assigned ▶ Running 5 5
Jan 16 → Jan 17 Tech On Site ▶ Running 0 5
Coordinators 6.1d
Field Work 0.9d
Billing 0.5d
✓ SLA Met
Coordinators
6.1 days
Over SLA
Field Work
0.9 days
Billing
0.5 days
Created: Jan 9, 2026 Due: Feb 28, 2026 Completed: Jan 17, 2026 (42 days early)
📅
6.0 days Total Age
⏱️
5.5d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
5.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 54 days old
🚨
Primary Delay 5.5 days stuck in "Assigned"
⏱️
Total Delay 5.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.6d / 1.0d SLA
Assigned
5.5d / 0.5d SLA
Tech On Site
0.9d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PMD UNIT PER MFG INSTRUCTIONS
🔍 Technician Findings
FOUND UNIT NEEDING PM
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Jan 9, 10:21 AM
Work Order: WO-01336077
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Jan 9, 3:03 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 4h 41m
⚠️ 6.0 business days
🔧
Status: Tech On Site by Rozier Cole Jan 16, 11:34 AM
From: Assigned
To: Tech On Site
Duration in Previous: 6d 20h
⏱️
▶
3 Labor Added Jan 16, 9:29 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Rozier Cole
From: Tech On Site
To: Completed
Duration in Previous: 9h 55m
🏁
Status: Closed by Rozier Cole
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 1.3 business days
📄
Status: Ready to Bill by Hannah Shaw Jan 20, 10:44 AM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 13h
📨
▶
2 Status: Invoice Pending Jan 20, 2:43 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Jan 21, 9:00 AM
Invoice Number: SM-251750

Bottlenecks

Assigned
Duration: 5.5 business days (threshold: 4.0 business hours)
Exceeded by 5.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Rozier Cole
Scheduled
N/A
Created
Jan 9, 10:21 AM
Invoice #
SM-251750

Work Details (1)

Name Type Status Qty Amount Date
WL-03069026 Labor Open 1 $0.00 Jan 16, 9:29 PM

Details