Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01336193 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 JAY HOSPITAL — 14114 ALABAMA ST, Jay FL, 32565

Jan 9, 2026 → Jan 19, 2026

✅ Completed

PSM

SLA Clock

Last business day of January 2026 · Target: Jan 30, 2026

✓ SLA Met (8 biz days early)

Active: 6 biz days

🕐 Clock stopped: Completed (Jan 20, 2026)

▶ Clock Running

Status: Created

Jan 9 → Jan 9, 2026

0 business days (counted)

Running total: 0 of ? biz days used

5d

▶ Clock Running

Status: Assigned

Jan 9 → Jan 19, 2026

5 business days (counted)

Running total: 5 of ? biz days used

▶ Clock Running

Status: Entered

Jan 19 → Jan 19, 2026

0 business days (counted)

Running total: 5 of ? biz days used

▶ Clock Running

Status: Ready for Scheduling

Jan 19 → Jan 19, 2026

0 business days (counted)

Running total: 5 of ? biz days used

▶ Clock Running

Status: Assigned

Jan 19 → Jan 20, 2026

1 business day (counted)

Running total: 6 of ? biz days used

▶ Clock Running

Status: Tech On Site

Jan 20 → Jan 20, 2026

0 business days (counted)

Running total: 6 of ? biz days used

Created: Jan 9, 2026 Completed: Jan 20, 2026

Show SLA Clock Detail (6 periods)

Period	Status	Clock	Biz Days	Running Total
Jan 9 → Jan 9	Created	▶ Running	0	0
Jan 9 → Jan 19	Assigned	▶ Running	5	5
Jan 19 → Jan 19	Entered	▶ Running	0	5
Jan 19 → Jan 19	Ready for Scheduling	▶ Running	0	5
Jan 19 → Jan 20	Assigned	▶ Running	1	6
Jan 20 → Jan 20	Tech On Site	▶ Running	0	6

Coordinators 6.2d

Field Work 0.5d

Billing 0.1d

✓ SLA Met

Coordinators
6.2 days
Over SLA

Field Work
0.5 days

Billing
0.1 days

Created: Jan 9, 2026 Due: Jan 31, 2026 Completed: Jan 20, 2026 (11 days early)

📅

6.5 days Total Age

⏱️

5.8d in Assigned Longest Stage

🔄

8 transitions Status Changes

⚠️

5.3d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

1 lines Work Details

🏠

1 visit On-Site Trips

👤

Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...

Completed with minor delays

Invoiced • 54 days old

🚨

Primary Delay 5.8 days stuck in "Assigned"

⏱️

Total Delay 5.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Ready for Scheduling

0.3d / 1.0d SLA

Assigned

5.9d / 0.5d SLA

Tech On Site

0.5d / 1.0d SLA

Completed

0.0d / 1.0d SLA

Closed

1.0d / 1.0d SLA

Ready to Bill

0.1d / 1.0d SLA

Invoice Pending

0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/19/26 AJinerson - Received request to reassign tech. 

🔧 Work Performed

                        Completed pm service, checked all functions, no issues found                    

🔍 Technician Findings

                        PM service due                    

⚠️ Problem Description

                        Preventive Maintenance                    

📄 Description

                        Linet Eleganza 4 Critical Care Bed                    

Timeline

📋

Work Order Created Jan 9, 10:22 AM

Work Order: WO-01336193

Type: Preventive Maintenance

Priority: PSM

👷

▶

2 Status: Assigned Jan 9, 12:37 PM

Status: Assigned → Technician Assigned

👷

Technician Assigned by Abby Jinerson

Technician: Craig Walker

⚠️ 6.0 business days

🆕

▶

2 Status: Entered Jan 19, 4:44 PM

Status: Entered → Technician Assigned

👷

Technician Assigned by Abby Jinerson

Technician: Kevin Cogdill

🔧

Status: Tech On Site by Kevin Cogdill Jan 19, 7:42 PM

From: Assigned

To: Tech On Site

Duration in Previous: 2h 57m

⏱️

▶

3 Labor Added Jan 19, 11:19 PM

Labor Added → Status: Completed → Status: Closed

✔️

Status: Completed by Kevin Cogdill

From: Tech On Site

To: Completed

Duration in Previous: 3h 39m

🏁

Status: Closed by Kevin Cogdill

From: Completed

To: Closed

Duration in Previous: 1m

📄

Status: Ready to Bill by Hannah Shaw Jan 20, 1:04 PM

From: Closed

To: Ready to Bill

Duration in Previous: 13h 41m

📨

▶

2 Status: Invoice Pending Jan 20, 1:37 PM

Status: Invoice Pending → Status: Invoiced

💰

Status: Invoiced by Hannah Shaw

From: Invoice Pending

To: Invoiced

Duration in Previous: 3m

⏳ 4.0 business days

🧾

Invoice Created Jan 25, 6:50 PM

Invoice Number: SM-251728

Bottlenecks

Assigned

Duration: 5.8 business days (threshold: 4.0 business hours)

Exceeded by 5.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PSM

Type

Preventive Maintenance

Branch

N/A

Technician

Kevin Cogdill

Scheduled

N/A

Created

Jan 9, 10:22 AM

Invoice #

SM-251728

Work Details (1)

Name	Type	Status	Qty	Amount	Date
WL-03071318	Labor	Open	0.75	$0.00	Jan 19, 11:19 PM