Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01336195 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 JAY HOSPITAL — 14114 ALABAMA ST, Jay FL, 32565

Jan 9, 2026 → Jan 20, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✓ SLA Met (8 biz days early)
Active: 6 biz days
🕐 Clock stopped: Completed (Jan 20, 2026)
▶ Clock Running
Status: Created
Jan 9 → Jan 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
6d
▶ Clock Running
Status: Assigned
Jan 9 → Jan 20, 2026
6 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 6 of ? biz days used
Created: Jan 9, 2026 Completed: Jan 20, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 9 → Jan 9 Created ▶ Running 0 0
Jan 9 → Jan 20 Assigned ▶ Running 6 6
Jan 20 → Jan 20 Tech On Site ▶ Running 0 6
Coordinators 7.1d
Field Work 0.1d
Billing 0.6d
✓ SLA Met
Coordinators
7.1 days
Over SLA
Field Work
0.1 days
Billing
0.6 days
Created: Jan 9, 2026 Due: Jan 31, 2026 Completed: Jan 20, 2026 (11 days early)
📅
7.0 days Total Age
⏱️
6.8d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
7.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 54 days old
🚨
Primary Delay 6.8 days stuck in "Assigned"
⏱️
Total Delay 7.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
6.8d / 0.5d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.1d / 1.0d SLA
Ready to Bill
0.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Completed pm service, checked all functions, no issues found
🔍 Technician Findings
PM service due
⚠️ Problem Description
Preventive Maintenance
📄 Description
Linet Eleganza 4 Critical Care Bed

Timeline

📋
Work Order Created Jan 9, 10:22 AM
Work Order: WO-01336195
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Status: Assigned Jan 9, 12:37 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: Craig Walker
⚠️ 7.0 business days
👷
Technician Assigned by Mark Franks Jan 20, 2:54 PM
Technician: Kevin Cogdill
🔧
Status: Tech On Site by Kevin Cogdill Jan 20, 5:23 PM
From: Assigned
To: Tech On Site
Duration in Previous: 11d 4h
⏱️
▶
3 Labor Added Jan 20, 5:47 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Kevin Cogdill
From: Tech On Site
To: Completed
Duration in Previous: 27m
🏁
Status: Closed by Kevin Cogdill
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.8 business days
📄
Status: Ready to Bill by Hannah Shaw Jan 22, 1:23 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 19h
📨
▶
2 Status: Invoice Pending Jan 22, 5:47 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 4m
⏳ 1.8 business days
🧾
Invoice Created Jan 25, 6:50 PM
Invoice Number: SM-251933

Bottlenecks

Assigned
Duration: 6.8 business days (threshold: 4.0 business hours)
Exceeded by 6.3 business days
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Kevin Cogdill
Scheduled
N/A
Created
Jan 9, 10:22 AM
Invoice #
SM-251933

Work Details (1)

Name Type Status Qty Amount Date
WL-03072363 Labor Open 1 $0.00 Jan 20, 5:47 PM

Details