Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01336438 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Roper Express Care — 316 Calhoun St, Charleston SC, 29401

Jan 9, 2026 → Jan 16, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✓ SLA Met (9 biz days early)
Active: 5 biz days
🕐 Clock stopped: Completed (Jan 17, 2026)
▶ Clock Running
Status: Created
Jan 9 → Jan 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
5d
▶ Clock Running
Status: Assigned
Jan 9 → Jan 17, 2026
5 business days (counted)
Running total: 5 of ? biz days used
Created: Jan 9, 2026 Completed: Jan 17, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 9 → Jan 9 Created ▶ Running 0 0
Jan 9 → Jan 17 Assigned ▶ Running 5 5
Coordinators 6.1d
✓ SLA Met
Coordinators
6.1 days
Over SLA
Created: Jan 9, 2026 Due: Mar 31, 2026 Completed: Jan 17, 2026 (73 days early)
📅
6.0 days Total Age
⏱️
5.8d in Assigned Longest Stage
🔄
4 transitions Status Changes
⚠️
5.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 54 days old
🚨
Primary Delay 5.8 days stuck in "Assigned"
⏱️
Total Delay 5.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
5.8d / 0.5d SLA
Closed
0.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM
🔍 Technician Findings
PM
⚠️ Problem Description
Preventive Maintenance
📄 Description
Stryker 1115 Big Wheel Prime Series Stretcher

Timeline

📋
Work Order Created Jan 9, 10:22 AM
Work Order: WO-01336438
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Jan 9, 12:24 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 2m
⚠️ 6.0 business days
⏱️
▶
2 Labor Added Jan 16, 7:06 PM
Labor Added → Status: Completed
✔️
Status: Completed by Ray-Anthony Alston
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 7d 6h, 0m
⏳ 0.6 business days
📄
Status: Ready to Bill by Hannah Shaw Jan 19, 11:48 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 16h
📨
Status: Invoice Pending by Hannah Shaw Jan 19, 12:36 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 48m, 0m
🧾
Invoice Created Jan 20, 9:00 AM
Invoice Number: SM-251631

Bottlenecks

Assigned
Duration: 5.8 business days (threshold: 4.0 business hours)
Exceeded by 5.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Ray-Anthony Alston
Scheduled
N/A
Created
Jan 9, 10:22 AM
Invoice #
SM-251631

Work Details (1)

Name Type Status Qty Amount Date
WL-03068757 Labor Open 0.25 $0.00 Jan 16, 7:06 PM

Details