Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01336439 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 ROPER HOSPITAL — 316 Calhoun Street, Charleston SC, 29401

Jan 9, 2026 → Jan 21, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✓ SLA Met (7 biz days early)
Active: 7 biz days
🕐 Clock stopped: Completed (Jan 21, 2026)
▶ Clock Running
Status: Created
Jan 9 → Jan 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
7d
▶ Clock Running
Status: Assigned
Jan 9 → Jan 21, 2026
7 business days (counted)
Running total: 7 of ? biz days used
Created: Jan 9, 2026 Completed: Jan 21, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 9 → Jan 9 Created ▶ Running 0 0
Jan 9 → Jan 21 Assigned ▶ Running 7 7
Coordinators 8.1d
Field Work 0.0d
Billing 0.1d
✓ SLA Met
Coordinators
8.1 days
Over SLA
Field Work
0.0 days
Billing
0.1 days
Created: Jan 9, 2026 Due: Jan 31, 2026 Completed: Jan 21, 2026 (10 days early)
📅
8.0 days Total Age
⏱️
7.8d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
7.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 54 days old
🚨
Primary Delay 7.8 days stuck in "Assigned"
⏱️
Total Delay 7.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
7.8d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.2d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM
🔍 Technician Findings
PM
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Jan 9, 10:22 AM
Work Order: WO-01336439
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Jan 9, 12:24 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 2m
⚠️ 8.0 business days
⏱️
▶
3 3x Labor Added Jan 21, 5:12 PM
3x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Ray-Anthony Alston
From: Assigned
To: Completed
Duration in Previous: 12d 4h
🏁
Status: Closed by Ray-Anthony Alston
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 1.8 business days
📄
Status: Ready to Bill by Hannah Shaw Jan 22, 5:26 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 0h
📨
▶
2 Status: Invoice Pending Jan 22, 5:47 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 4m
⏳ 1.8 business days
🧾
Invoice Created Jan 23, 7:15 PM
Invoice Number: SM-251933

Bottlenecks

Assigned
Duration: 7.8 business days (threshold: 4.0 business hours)
Exceeded by 7.3 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Ray-Anthony Alston
Scheduled
N/A
Created
Jan 9, 10:22 AM
Invoice #
SM-251933

Work Details (3)

Name Type Status Qty Amount Date
WL-03073869 Labor Open 1 $0.00 Jan 21, 5:12 PM
WL-03073870 Labor Open 0.25 $0.00 Jan 21, 5:12 PM
WL-03073871 Travel Open 23.8 $0.00 Jan 21, 5:12 PM

Details