Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01336509 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 ROPER HOSPITAL — 316 Calhoun Street, Charleston SC, 29401

Jan 9, 2026 → Jan 15, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✓ SLA Met (10 biz days early)
Active: 4 biz days
🕐 Clock stopped: Completed (Jan 15, 2026)
▶ Clock Running
Status: Created
Jan 9 → Jan 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: Assigned
Jan 9 → Jan 15, 2026
4 business days (counted)
Running total: 4 of ? biz days used
Created: Jan 9, 2026 Completed: Jan 15, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 9 → Jan 9 Created ▶ Running 0 0
Jan 9 → Jan 15 Assigned ▶ Running 4 4
Coordinators 5.1d
Billing 0.1d
✓ SLA Met
Coordinators
5.1 days
Over SLA
Billing
0.1 days
Created: Jan 9, 2026 Due: Jan 31, 2026 Completed: Jan 15, 2026 (16 days early)
📅
5.0 days Total Age
⏱️
4.8d in Assigned Longest Stage
🔄
4 transitions Status Changes
⚠️
4.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 54 days old
🚨
Primary Delay 4.8 days stuck in "Assigned"
⏱️
Total Delay 4.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
4.8d / 0.5d SLA
Closed
1.3d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM
🔍 Technician Findings
PM
⚠️ Problem Description
Preventive Maintenance
📄 Description
Zoom Prime Series Stretcher

Timeline

📋
Work Order Created Jan 9, 10:22 AM
Work Order: WO-01336509
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Status: Assigned Jan 9, 12:24 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: Ray-Anthony Alston
⚠️ 5.0 business days
⏱️
▶
2 Labor Added Jan 15, 4:17 PM
Labor Added → Status: Completed
✔️
Status: Completed by Ray-Anthony Alston
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 6d 3h, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw Jan 16, 4:25 PM
From: Closed, Ready to Bill
To: Ready to Bill, Invoice Pending
Duration in Previous: 1d 0h, 0m
💰
Status: Invoiced by Hannah Shaw Jan 16, 5:07 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 40m
⏳ 0.9 business days
🧾
Invoice Created Jan 19, 9:00 AM
Invoice Number: SM-251580

Bottlenecks

Assigned
Duration: 4.8 business days (threshold: 4.0 business hours)
Exceeded by 4.3 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Ray-Anthony Alston
Scheduled
N/A
Created
Jan 9, 10:22 AM
Invoice #
SM-251580

Work Details (1)

Name Type Status Qty Amount Date
WL-03066752 Labor Open 0.25 $0.00 Jan 15, 4:17 PM

Details