Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01336558 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 ROPER HOSPITAL — 316 Calhoun Street, Charleston SC, 29401

Jan 9, 2026 → Jan 28, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✓ SLA Met (1 biz days early)
Active: 13 biz days
🕐 Clock stopped: Completed (Jan 29, 2026)
▶ Clock Running
Status: Created
Jan 9 → Jan 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
13d
▶ Clock Running
Status: Assigned
Jan 9 → Jan 29, 2026
13 business days (counted)
Running total: 13 of ? biz days used
Created: Jan 9, 2026 Completed: Jan 29, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 9 → Jan 9 Created ▶ Running 0 0
Jan 9 → Jan 29 Assigned ▶ Running 13 13
Coordinators 13.4d
Field Work 0.0d
Billing 0.0d
✓ SLA Met
Coordinators
13.4 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Jan 9, 2026 Due: Feb 28, 2026 Completed: Jan 29, 2026 (30 days early)
📅
13.3 days Total Age
⏱️
13.2d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
12.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 54 days old
🚨
Primary Delay 13.2 days stuck in "Assigned"
⏱️
Total Delay 12.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
13.2d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM
🔍 Technician Findings
PM
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Jan 9, 10:22 AM
Work Order: WO-01336558
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Jan 9, 12:24 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 1m
🚨 13.0 business days
⏱️
▶
3 Labor Added Jan 28, 9:35 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Ray-Anthony Alston
From: Assigned
To: Completed
Duration in Previous: 19d 9h
🏁
Status: Closed by Ray-Anthony Alston
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Hannah Shaw Jan 29, 5:22 PM
From: Closed
To: Ready to Bill
Duration in Previous: 19h 43m
📨
Status: Invoice Pending by Hannah Shaw Jan 29, 5:36 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 13m, 0m
⏳ 1.8 business days
🧾
Invoice Created Jan 30, 8:30 PM
Invoice Number: SM-252547

Bottlenecks

Assigned
Duration: 13.2 business days (threshold: 4.0 business hours)
Exceeded by 12.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Ray-Anthony Alston
Scheduled
N/A
Created
Jan 9, 10:22 AM
Invoice #
SM-252547

Work Details (1)

Name Type Status Qty Amount Date
WL-03082691 Labor Open 0.25 $0.00 Jan 28, 9:35 PM

Details