Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01336597 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Southampton Memorial Hospital — 100 Fairview Dr, Franklin VA, 23851

Jan 9, 2026 → Feb 11, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (8 biz days late)
Active: 23 biz days
🕐 Clock stopped: Completed (Feb 12, 2026)
1d
▶ Clock Running
Status: Created
Jan 9 → Jan 12, 2026
1 business day (counted)
Running total: 1 of ? biz days used
22d
▶ Clock Running
Status: Assigned
Jan 12 → Feb 12, 2026
22 business days (counted)
Running total: 23 of ? biz days used
Created: Jan 9, 2026 Completed: Feb 12, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 9 → Jan 12 Created ▶ Running 1 1
Jan 12 → Feb 12 Assigned ▶ Running 22 23
Coordinators 24.2d
Billing 6.6d
✗ SLA Missed
Coordinators
24.2 days
Over SLA
Billing
6.6 days
Over SLA
Created: Jan 9, 2026 Due: Mar 31, 2026 Completed: Feb 12, 2026 (47 days early)
📅
23.2 days Total Age
⏱️
22.2d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
34.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 54 days old
🚨
Primary Delay 22.2 days stuck in "Assigned"
⏱️
Total Delay 34.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
2.0d / 1.0d SLA
Assigned
22.2d / 0.5d SLA
Closed
9.0d / 1.0d SLA
Billing Review
6.0d / 2.0d SLA
Ready to Bill
0.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2.25.26 hshaw - moved WO to BR, TA not populated

🔧 Work Performed
checked all functions of bed to ensure all were functioning properly. I checked electrical with safety analyzer. I placed bed back into service and is ready for use.
🔍 Technician Findings
Located bed in empty room to do a PM.
⚠️ Problem Description
Preventive Maintenance
📄 Description
Long term hospital bed

Timeline

📋
Work Order Created Jan 9, 10:22 AM
Work Order: WO-01336597
Type: Preventive Maintenance
Priority: PSM
⏳ 2.0 business days
👷
▶
2 Technician Assigned Jan 12, 9:15 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 22h
🚨 22.0 business days
⏱️
▶
2 Labor Added Feb 11, 8:40 PM
Labor Added → Status: Completed
✔️
Status: Completed by MICHAEL SWINGLE
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 30d 11h, 0m
⚠️ 9.4 business days
💵
Status: Billing Review by Hannah Shaw Feb 25, 10:27 AM
From: Closed
To: Billing Review
Duration in Previous: 13d 13h
⚠️ 6.0 business days
📄
Status: Ready to Bill by Brandi Alvarez Mar 4, 3:19 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 7d 4h
📨
▶
3 Status: Invoice Pending Mar 4, 8:28 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-255619
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 22.2 business days (threshold: 4.0 business hours)
Exceeded by 21.7 business days
Closed
Duration: 9.0 business days (threshold: 1.0 business days)
Exceeded by 8.0 business days
Billing Review
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Xiraiyah Coston
Scheduled
N/A
Created
Jan 9, 10:22 AM
Invoice #
SM-255619

Work Details (1)

Name Type Status Qty Amount Date
WL-03102108 Labor Open 0.25 $0.00 Feb 11, 8:40 PM

Details