Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01336667 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Southampton Memorial Hospital — 100 Fairview Dr, Franklin VA, 23851

Jan 9, 2026 → Feb 20, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (14 biz days late)
Active: 28 biz days
🕐 Clock stopped: Completed (Feb 21, 2026)
▶ Clock Running
Status: Created
Jan 9 → Jan 12, 2026
1 business day (counted)
Running total: 1 of ? biz days used
27d
▶ Clock Running
Status: Assigned
Jan 12 → Feb 21, 2026
27 business days (counted)
Running total: 28 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 21 → Feb 21, 2026
0 business days (counted)
Running total: 28 of ? biz days used
Created: Jan 9, 2026 Completed: Feb 21, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 9 → Jan 12 Created ▶ Running 1 1
Jan 12 → Feb 21 Assigned ▶ Running 27 28
Feb 21 → Feb 21 Tech On Site ▶ Running 0 28
Coordinators 30.0d
Billing 1.8d
✗ SLA Missed
Coordinators
30.0 days
Over SLA
Billing
1.8 days
Over SLA
Created: Jan 9, 2026 Due: Mar 31, 2026 Completed: Feb 21, 2026 (38 days early)
📅
29.0 days Total Age
⏱️
28.0d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
33.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 54 days old
🚨
Primary Delay 28.0 days stuck in "Assigned"
⏱️
Total Delay 33.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
2.0d / 1.0d SLA
Assigned
28.0d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
5.0d / 1.0d SLA
Ready to Bill
1.8d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PMD UNIT PER MFG INSTRUCTIONS
🔍 Technician Findings
FOUND UNIT NEEDING PM
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Jan 9, 10:22 AM
Work Order: WO-01336667
Type: Preventive Maintenance
Priority: PSM
⏳ 2.0 business days
👷
▶
2 Technician Assigned Jan 12, 9:15 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 22h
🚨 27.0 business days
👷
Technician Assigned by Matthew Bateman Feb 19, 7:52 PM
Technician: a0hVU000000KcHFYA0, Rozier Cole
⏳ 1.5 business days
🔧
▶
2 Status: Tech On Site Feb 20, 11:10 PM
Status: Tech On Site → 3x Labor Added
⏱️
3x Labor Added
Type: Labor, Travel
Status: Open
Qty: 0.25, 1, 7
✔️
Status: Completed by Rozier Cole Feb 20, 11:16 PM
From: Tech On Site
To: Completed
Duration in Previous: 5m
🏁
Status: Closed by Rozier Cole Feb 20, 11:22 PM
From: Completed
To: Closed
Duration in Previous: 5m
⚠️ 5.1 business days
📄
Status: Ready to Bill by Brandi Alvarez Feb 27, 12:42 PM
From: Closed
To: Ready to Bill
Duration in Previous: 6d 13h
⏳ 1.7 business days
📨
▶
2 Status: Invoice Pending Mar 2, 5:51 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Mar 2, 9:00 AM
Invoice Number: SM-255296

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 28.0 business days (threshold: 4.0 business hours)
Exceeded by 27.5 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Ready to Bill
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Rozier Cole
Scheduled
N/A
Created
Jan 9, 10:22 AM
Invoice #
SM-255296

Work Details (3)

Name Type Status Qty Amount Date
WL-03114939 Labor Open 0.25 $0.00 Feb 20, 11:14 PM
WL-03114940 Labor Open 1 $0.00 Feb 20, 11:14 PM
WL-03114941 Travel Open 7 $0.00 Feb 20, 11:14 PM

Details