Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01336718 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Southside Regional Medical Center — 200 Medical Park Blvd, Petersburg VA, 23805

Jan 9, 2026 → Feb 11, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (7 biz days late)
Active: 22 biz days
🕐 Clock stopped: Completed (Feb 11, 2026)
3d
▶ Clock Running
Status: Created
Jan 9 → Jan 14, 2026
3 business days (counted)
Running total: 3 of ? biz days used
19d
▶ Clock Running
Status: Assigned
Jan 14 → Feb 11, 2026
19 business days (counted)
Running total: 22 of ? biz days used
Created: Jan 9, 2026 Completed: Feb 11, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 9 → Jan 14 Created ▶ Running 3 3
Jan 14 → Feb 11 Assigned ▶ Running 19 22
Coordinators 23.7d
Field Work 0.0d
Billing 0.4d
✗ SLA Missed
Coordinators
23.7 days
Over SLA
Field Work
0.0 days
Billing
0.4 days
Created: Jan 9, 2026 Due: Jan 31, 2026 Completed: Feb 11, 2026 (10 days late)
📅
23.0 days Total Age
⏱️
19.7d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
30.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 54 days old
🚨
Primary Delay 19.7 days stuck in "Assigned"
⏱️
Total Delay 30.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
4.0d / 1.0d SLA
Assigned
19.7d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
10.5d / 1.0d SLA
WO Correction Needed
0.0d
Ready to Bill
0.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2.25.26 hshaw - missing PM checklist

🔧 Work Performed
0.28ohms 105 uA pm completed
🔍 Technician Findings
0.28ohms 105 uA pm completed
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Jan 9, 10:22 AM
Work Order: WO-01336718
Type: Preventive Maintenance
Priority: PSM
⏳ 4.0 business days
👷
▶
2 Status: Assigned Jan 14, 1:40 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Laura Hill
Technician: Yves Dessin
🚨 20.0 business days
⏱️
2x Labor Added Feb 11, 5:02 PM
Type: Labor
Status: Open
Qty: 1
✔️
▶
2 Status: Completed Feb 11, 5:09 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Yves Dessin
From: Completed
To: Closed
Duration in Previous: 1m
⚠️ 9.9 business days
✏️
▶
2 Status: WO Correction Needed Feb 25, 9:52 AM
Status: WO Correction Needed → Status: Closed
🏁
Status: Closed by Mark Franks
From: WO Correction Needed
To: Closed
Duration in Previous: 3m
📄
Status: Ready to Bill by Hannah Shaw Feb 25, 9:04 PM
From: Closed
To: Ready to Bill
Duration in Previous: 11h 8m
📨
▶
2 Status: Invoice Pending Feb 26, 12:26 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Feb 26, 9:00 AM
Invoice Number: SM-254919

Bottlenecks

Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Assigned
Duration: 19.7 business days (threshold: 4.0 business hours)
Exceeded by 19.2 business days
Closed
Duration: 9.2 business days (threshold: 1.0 business days)
Exceeded by 8.2 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Yves Dessin
Scheduled
N/A
Created
Jan 9, 10:22 AM
Invoice #
SM-254919

Work Details (2)

Name Type Status Qty Amount Date
WL-03101660 Labor Open 1 $0.00 Feb 11, 5:02 PM
WL-03101661 Labor Open 1 $0.00 Feb 11, 5:02 PM

Details