Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01336720 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Southside Regional Medical Center — 200 Medical Park Blvd, Petersburg VA, 23805

Jan 9, 2026 → Feb 23, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (14 biz days late)
Active: 29 biz days
🕐 Clock stopped: Completed (Feb 23, 2026)
3d
▶ Clock Running
Status: Created
Jan 9 → Jan 14, 2026
3 business days (counted)
Running total: 3 of ? biz days used
26d
▶ Clock Running
Status: Assigned
Jan 14 → Feb 23, 2026
26 business days (counted)
Running total: 29 of ? biz days used
Created: Jan 9, 2026 Completed: Feb 23, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 9 → Jan 14 Created ▶ Running 3 3
Jan 14 → Feb 23 Assigned ▶ Running 26 29
Coordinators 30.7d
Billing 1.7d
✗ SLA Missed
Coordinators
30.7 days
Over SLA
Billing
1.7 days
Over SLA
Created: Jan 9, 2026 Due: Jan 31, 2026 Completed: Feb 23, 2026 (22 days late)
📅
30.0 days Total Age
⏱️
26.7d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
33.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 54 days old
🚨
Primary Delay 26.7 days stuck in "Assigned"
⏱️
Total Delay 33.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
4.0d / 1.0d SLA
Assigned
26.7d / 0.5d SLA
Closed
5.0d / 1.0d SLA
Ready to Bill
1.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
pm performed and compete
🔍 Technician Findings
unit within oem specs
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Jan 9, 10:22 AM
Work Order: WO-01336720
Type: Preventive Maintenance
Priority: PSM
⏳ 4.0 business days
👷
▶
2 Technician Assigned Jan 14, 1:40 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5d 3h
🚨 26.0 business days
👷
Technician Assigned by Laura Hill Feb 20, 11:59 AM
Technician: David Hernandez
⏳ 1.5 business days
⏱️
▶
2 Labor Added Feb 23, 4:06 AM
Labor Added → Status: Completed
✔️
Status: Completed by David Hernandez
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 39d 14h, 0m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Brandi Alvarez Feb 27, 1:08 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 8h
⏳ 1.7 business days
📨
▶
2 Status: Invoice Pending Mar 2, 5:51 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 3.0 business days
🧾
Invoice Created Mar 4, 9:00 AM
Invoice Number: SM-255296

Bottlenecks

Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Assigned
Duration: 26.7 business days (threshold: 4.0 business hours)
Exceeded by 26.2 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Ready to Bill
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
David Hernandez
Scheduled
N/A
Created
Jan 9, 10:22 AM
Invoice #
SM-255296

Work Details (1)

Name Type Status Qty Amount Date
WL-03115842 Labor Open 1 $0.00 Feb 23, 4:06 AM

Details