Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01336734 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Southside Regional Medical Center — 200 Medical Park Blvd, Petersburg VA, 23805

Jan 9, 2026 → Feb 23, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (14 biz days late)
Active: 29 biz days
🕐 Clock stopped: Invoiced (Feb 23, 2026)
3d
▶ Clock Running
Status: Created
Jan 9 → Jan 14, 2026
3 business days (counted)
Running total: 3 of ? biz days used
26d
▶ Clock Running
Status: Assigned
Jan 14 → Feb 23, 2026
26 business days (counted)
Running total: 29 of ? biz days used
Created: Jan 9, 2026 Invoiced: Feb 23, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 9 → Jan 14 Created ▶ Running 3 3
Jan 14 → Feb 23 Assigned ▶ Running 26 29
Coordinators 30.5d
Incomplete 0.0d (excluded)
Billing 1.8d
✗ SLA Missed
Coordinators
30.5 days
Over SLA
Incomplete (excluded from total)
0.0 days
Billing
1.8 days
Over SLA
Created: Jan 9, 2026 Due: Jan 31, 2026 Completed: Feb 23, 2026 (22 days late)
📅
29.8 days Total Age
⏱️
26.5d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
33.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 54 days old
🚨
Primary Delay 26.5 days stuck in "Assigned"
⏱️
Total Delay 33.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
4.0d / 1.0d SLA
Assigned
26.5d / 0.5d SLA
Closed
5.7d / 1.0d SLA
Incomplete
0.0d
Ready to Bill
1.8d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM performed and complete
🔍 Technician Findings
Unit within OEM specs.
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Jan 9, 10:22 AM
Work Order: WO-01336734
Type: Preventive Maintenance
Priority: PSM
⏳ 4.0 business days
👷
▶
2 Technician Assigned Jan 14, 1:40 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5d 3h
🚨 26.0 business days
👷
Technician Assigned by Laura Hill Feb 20, 11:59 AM
Technician: David Hernandez
⏳ 1.2 business days
⏱️
▶
2 3x Labor Added Feb 23, 1:43 AM
3x Labor Added → Status: Completed
✔️
Status: Completed by David Hernandez
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 39d 12h, 0m
⚠️
▶
2 Status: Incomplete Feb 23, 7:34 AM
Status: Incomplete → Status: Closed
🏁
Status: Closed by Matthew Bateman
From: Incomplete
To: Closed
Duration in Previous: 1m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Brandi Alvarez Feb 27, 12:54 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 5h
⏳ 1.7 business days
📨
▶
2 Status: Invoice Pending Mar 2, 5:51 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 3.0 business days
🧾
Invoice Created Mar 4, 9:00 AM
Invoice Number: SM-255296

Bottlenecks

Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Assigned
Duration: 26.5 business days (threshold: 4.0 business hours)
Exceeded by 26.0 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Ready to Bill
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
David Hernandez
Scheduled
N/A
Created
Jan 9, 10:22 AM
Invoice #
SM-255296

Work Details (3)

Name Type Status Qty Amount Date
WL-03115796 Labor Open 0.5 $0.00 Feb 23, 1:43 AM
WL-03115797 Labor Open 1 $0.00 Feb 23, 1:43 AM
WL-03115798 Travel Open 16 $0.00 Feb 23, 1:43 AM

Details