Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01336744 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Southside Regional Medical Center — 200 Medical Park Blvd, Petersburg VA, 23805

Jan 9, 2026 → Feb 10, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (6 biz days late)
Active: 21 biz days
🕐 Clock stopped: Completed (Feb 10, 2026)
3d
▶ Clock Running
Status: Created
Jan 9 → Jan 14, 2026
3 business days (counted)
Running total: 3 of ? biz days used
18d
▶ Clock Running
Status: Assigned
Jan 14 → Feb 10, 2026
18 business days (counted)
Running total: 21 of ? biz days used
Created: Jan 9, 2026 Completed: Feb 10, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 9 → Jan 14 Created ▶ Running 3 3
Jan 14 → Feb 10 Assigned ▶ Running 18 21
Coordinators 22.7d
Field Work 0.0d
Billing 9.8d
✗ SLA Missed
Coordinators
22.7 days
Over SLA
Field Work
0.0 days
Billing
9.8 days
Over SLA
Created: Jan 9, 2026 Due: Jan 31, 2026 Completed: Feb 10, 2026 (9 days late)
📅
22.0 days Total Age
⏱️
18.7d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
31.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 54 days old
🚨
Primary Delay 18.7 days stuck in "Assigned"
⏱️
Total Delay 31.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
4.0d / 1.0d SLA
Assigned
18.7d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Billing Review
8.0d / 2.0d SLA
Ready to Bill
1.8d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2.16.26 hshaw - moved WO to BR, TA not populated

🔧 Work Performed
pm completed 95 ohms 135 uA
🔍 Technician Findings
pm completed 95 ohms 135 uA
⚠️ Problem Description
Preventive Maintenance
📄 Description
Stryker Medical - 5900 MV3 Bariatric Bed

Timeline

📋
Work Order Created Jan 9, 10:22 AM
Work Order: WO-01336744
Type: Preventive Maintenance
Priority: PSM
⏳ 4.0 business days
👷
▶
2 Technician Assigned Jan 14, 1:40 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5d 3h
🚨 18.0 business days
⏱️
Labor Added Feb 9, 5:16 PM
Type: Labor
Status: Open
Qty: 2
✔️
▶
2 Status: Completed Feb 10, 8:50 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Yves Dessin
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 4.0 business days
💵
Status: Billing Review by Hannah Shaw Feb 16, 12:33 AM
From: Closed
To: Billing Review
Duration in Previous: 5d 15h
⚠️ 8.0 business days
📄
Status: Ready to Bill by Jennifer Johnson Feb 26, 12:17 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 10d 11h
📨
Status: Invoice Pending by Hannah Shaw Feb 27, 2:42 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 14h 25m, 0m
🧾
Invoice Created Feb 27, 9:00 AM
Invoice Number: SM-255042

Bottlenecks

Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Assigned
Duration: 18.7 business days (threshold: 4.0 business hours)
Exceeded by 18.2 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Billing Review
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Ready to Bill
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Yves Dessin
Scheduled
N/A
Created
Jan 9, 10:22 AM
Invoice #
SM-255042

Work Details (1)

Name Type Status Qty Amount Date
WL-03098131 Labor Open 2 $0.00 Feb 9, 5:16 PM

Details