Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01336767 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Southside Regional Medical Center — 200 Medical Park Blvd, Petersburg VA, 23805

Jan 9, 2026 → Jan 30, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 14 biz days
🕐 Clock stopped: Completed (Jan 30, 2026)
3d
▶ Clock Running
Status: Created
Jan 9 → Jan 14, 2026
3 business days (counted)
Running total: 3 of ? biz days used
11d
▶ Clock Running
Status: Assigned
Jan 14 → Jan 30, 2026
11 business days (counted)
Running total: 14 of ? biz days used
Created: Jan 9, 2026 Completed: Jan 30, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 9 → Jan 14 Created ▶ Running 3 3
Jan 14 → Jan 30 Assigned ▶ Running 11 14
Coordinators 15.7d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Coordinators
15.7 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Jan 9, 2026 Due: Feb 28, 2026 Completed: Jan 30, 2026 (29 days early)
📅
15.0 days Total Age
⏱️
11.7d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
14.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
12 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 54 days old
🚨
Primary Delay 11.7 days stuck in "Assigned"
⏱️
Total Delay 14.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
4.0d / 1.0d SLA
Assigned
11.7d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.5d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
0.29 ohms 95mA returned bed back to service
🔍 Technician Findings
0.29 ohms 95mA returned bed back to service
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Jan 9, 10:22 AM
Work Order: WO-01336767
Type: Preventive Maintenance
Priority: PSM
⏳ 4.0 business days
👷
▶
2 Technician Assigned Jan 14, 1:40 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5d 3h
🚨 10.0 business days
💵
6x Expenses Added Jan 28, 7:17 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 2.3 business days
💵
4x Expenses Added Jan 30, 5:25 AM
Type: Expenses
Status: Open
Qty: 1
⏱️
2x Labor Added Jan 30, 2:46 PM
Type: Labor
Status: Open
Qty: 9, 1
✔️
▶
2 Status: Completed Jan 30, 3:06 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Yves Dessin
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 2, 3:15 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 0h
📨
▶
2 Status: Invoice Pending Feb 2, 3:37 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Feb 3, 9:00 AM
Invoice Number: SM-252825

Bottlenecks

Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Assigned
Duration: 11.7 business days (threshold: 4.0 business hours)
Exceeded by 11.2 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Yves Dessin
Scheduled
N/A
Created
Jan 9, 10:22 AM
Invoice #
SM-252825

Work Details (12)

Name Type Status Qty Amount Date
WL-03082454 Expenses Open 1 $0.00 Jan 28, 7:17 PM
WL-03082455 Expenses Open 1 $0.00 Jan 28, 7:17 PM
WL-03082456 Expenses Open 1 $0.00 Jan 28, 7:17 PM
WL-03082457 Expenses Open 1 $0.00 Jan 28, 7:17 PM
WL-03082458 Expenses Open 1 $0.00 Jan 28, 7:17 PM
WL-03082459 Expenses Open 1 $0.00 Jan 28, 7:17 PM
WL-03084545 Expenses Open 1 $0.00 Jan 30, 5:25 AM
WL-03084546 Expenses Open 1 $0.00 Jan 30, 5:25 AM
WL-03084547 Expenses Open 1 $0.00 Jan 30, 5:25 AM
WL-03084548 Expenses Open 1 $0.00 Jan 30, 5:25 AM
WL-03085340 Labor Open 9 $0.00 Jan 30, 2:46 PM
WL-03085341 Labor Open 1 $0.00 Jan 30, 2:46 PM

Details