Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01336928 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Union Hospital — 1606 N 7th St, Terre Haute IN, 47804

Jan 9, 2026 → Jan 29, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✓ SLA Met
Active: 14 biz days
🕐 Clock stopped: Completed (Jan 30, 2026)
▶ Clock Running
Status: Created
Jan 9 → Jan 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
14d
▶ Clock Running
Status: Assigned
Jan 9 → Jan 30, 2026
14 business days (counted)
Running total: 14 of ? biz days used
Created: Jan 9, 2026 Completed: Jan 30, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 9 → Jan 9 Created ▶ Running 0 0
Jan 9 → Jan 30 Assigned ▶ Running 14 14
Coordinators 14.2d
Field Work 0.0d
Billing 0.0d
✓ SLA Met
Coordinators
14.2 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Jan 9, 2026 Due: Jan 31, 2026 Completed: Jan 30, 2026 (1 days early)
📅
14.1 days Total Age
⏱️
14.0d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
13.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Jan 15, 2026
Visit 2 Jan 28, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 54 days old
🚨
Primary Delay 14.0 days stuck in "Assigned"
⏱️
Total Delay 13.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
14.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
1.15.26 CNL 1.28.26 PM service
🔍 Technician Findings
performed pm service bed is working properly located in room 2180
⚠️ Problem Description
Preventive Maintenance
📄 Description
Stryker FL27 InTouch (series) Critical Care Bed (2130, 2131, 2040, 2141, 2151, 2152, 2153, 2154, 2155, 2156)

Timeline

📋
Work Order Created Jan 9, 10:22 AM
Work Order: WO-01336928
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Status: Assigned Jan 9, 12:00 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Charles Ramen
Technician: Jim Kingery
⚠️ 5.0 business days
⏱️
3x Labor Added Jan 15, 9:29 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 0.25
⚠️ 9.3 business days
⏱️
▶
3 3x Labor Added Jan 29, 7:53 PM
3x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Jim Kingery
From: Assigned
To: Completed
Duration in Previous: 20d 7h
🏁
Status: Closed by Jim Kingery
From: Completed
To: Closed
Duration in Previous: 2m
📄
Status: Ready to Bill by Hannah Shaw Jan 30, 3:44 PM
From: Closed
To: Ready to Bill
Duration in Previous: 19h 47m
📨
▶
2 Status: Invoice Pending Jan 30, 4:00 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Feb 2, 9:00 AM
Invoice Number: SM-252704

Bottlenecks

Assigned
Duration: 14.0 business days (threshold: 4.0 business hours)
Exceeded by 13.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Jim Kingery
Scheduled
N/A
Created
Jan 9, 10:22 AM
Invoice #
SM-252704

Work Details (6)

Name Type Status Qty Amount Date
WL-03067346 Labor Open 0.5 $0.00 Jan 15, 9:29 PM
WL-03067347 Labor Open 0.25 $0.00 Jan 15, 9:29 PM
WL-03067348 Travel Open 5 $0.00 Jan 15, 9:29 PM
WL-03084120 Labor Open 1 $0.00 Jan 29, 7:53 PM
WL-03084121 Labor Open 0.25 $0.00 Jan 29, 7:53 PM
WL-03084122 Travel Open 5 $0.00 Jan 29, 7:53 PM

Details